Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives

Job Description

Marriott International is a globally recognized hospitality leader known for setting the highest standards in service, quality, and guest experience. Among its distinguished portfolio is JW Marriott, the luxury brand that prides itself on delivering exquisite hospitality across more than 100 stunning hotels and resorts located in prime urban and resort destinations worldwide. JW Marriott strongly believes in putting its employees first, recognizing that a happy and empowered team directly translates into satisfied guests. This philosophy is encapsulated in "The JW Treatment™," a unique approach that prioritizes holistic well-being, professional growth, and fostering a diverse and inclusive community where team members feel valued and engaged.

The role of the Guest Environment Expert at JW Marriott Plano, Texas, is critical in upholding the brand’s promise of delivering exceptional guest experiences by maintaining the cleanliness and aesthetic appeal of the hotel. This full-time, non-management position is designed for proactive individuals who are passionate about hospitality, detail-oriented, and committed to going beyond just completing tasks. Unlike traditional housekeeping roles, the Guest Environment Expert is empowered and expected to respond dynamically to the needs of both guests and the hotel environment, adapting to requests, replenishing cleaning supplies, tidying guestrooms and public areas, and contributing to the overall seamless guest experience.

This position emphasizes the importance of safety, professionalism, and a high standard of quality in every aspect of the workday. Candidates will be required to follow company guidelines meticulously, maintain confidentiality, and ensure their personal appearance and communication consistently represent JW Marriott’s distinguished reputation. Physical stamina is essential as the role frequently involves standing, sitting, walking for extended periods, and performing tasks such as lifting, moving, pushing, and placing objects up to 50 pounds without assistance. The role is multifaceted, encompassing a variety of duties that are all geared toward creating an inviting, spotless atmosphere that allows guests to enjoy their stay fully.

Being part of JW Marriott means joining an incredible worldwide team with opportunities for ongoing training, career development, and recognition. The company promotes diversity, equal opportunity, and a respectful workplace where everyone’s unique background and talents are celebrated. Employees can expect to experience camaraderie in a supportive environment that encourages pursuing their passion in luxury hospitality. In essence, working at JW Marriott is not just a job; it’s a chance to build a meaningful career in a prestigious brand while embodying the legacy of J. Willard Marriott—the founder who believed deeply in innovation, excellence, and heartfelt service.

Located at 7121 Bishop Rd, Plano, Texas, this position offers the ideal opportunity for individuals seeking to contribute to a luxury hospitality environment with a respected leader in the field. Candidates will benefit from the supportive culture at JW Marriott along with the chance to be part of a dynamic hotel known for its commitment to quality and guest satisfaction. Whether you are beginning your career or looking to expand your experience in the housekeeping and laundry category, this role provides an engaging and fulfilling pathway to grow within the hospitality industry under the trusted mantle of Marriott International.

Job Requirements

  • high school diploma or equivalent
  • ability to lift and move objects up to 50 pounds
  • prior housekeeping experience preferred
  • reliable and punctual
  • ability to follow instructions and work independently
  • good physical stamina
  • legal authorization to work in the United States

Job Qualifications

  • experience in housekeeping or hotel environment preferred
  • ability to stand, walk, and move for prolonged periods
  • strong communication skills
  • commitment to safety and quality standards
  • ability to work flexible shifts
  • customer service orientation

Job Duties

  • maintain cleanliness of guest rooms and public areas
  • respond promptly to guest requests
  • replenish cleaning carts and supplies
  • follow company policies and safety guidelines
  • operate safely while lifting and moving objects up to 50 pounds
  • ensure professional appearance and communication
  • support team to uphold hotel standards

Job Criteria

Experience

Entry Level (1-2 years)


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