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Housekeeper

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance

Job Description

The hiring organization is a reputable hotel committed to providing guests with a clean, comfortable, and welcoming environment. Known for outstanding customer service and meticulous attention to detail, this hotel caters to a diverse clientele ranging from leisure travelers to business professionals. The hotel environment emphasizes safety, security, and professionalism, creating a respectful and efficient workplace for all employees. The housekeeping team plays a pivotal role in maintaining the hotel's high standards, ensuring every guest room and common area is thoroughly cleaned and inviting. This hotel values its employees and fosters a culture of teamwork, respect, and continuous improvement to enhance overall guest satisfaction and operational excellence.

The Housekeeper/Room Attendant position is a vital role responsible for maintaining the cleanliness and comfort of guest rooms and public spaces throughout the hotel. This role requires punctuality, professionalism, and a strong work ethic, as employees are expected to begin their shifts on time, dressed in the appropriate uniform complete with name tags and personal safety devices. The housekeeper must be detail-oriented and proactive, cleaning assigned rooms and common areas as directed by the Head Housekeeper or manager. Responsibilities also extend to reporting any maintenance issues or safety hazards promptly to management, restocking housekeeping carts, and ensuring all lost and found items are turned in immediately.

Part of the job's unique demands includes maintaining the security of room keys at all times and adhering strictly to confidentiality protocols, both during and outside of work hours. The Housekeeper/Room Attendant must communicate courteously and professionally with all hotel guests, embodying the hotel's commitment to exceptional guest service. Daily routines involve inspecting furniture, fixtures, and equipment, completing cleanliness reports, and collaborating with the front desk to ensure all cleaned rooms are properly recorded.

This role offers an excellent opportunity for individuals passionate about hospitality and cleanliness to contribute directly to guest experiences. The position typically requires flexibility regarding shifts and the ability to work efficiently in a fast-paced environment. While specific employment type and salary details are not provided here, this role is usually full-time or part-time as needed, with compensation commensurate to experience and hotel standards. Overall, the Housekeeper/Room Attendant is essential in upholding the hotel's reputation for quality and comfort by ensuring every guest enjoys a clean and safe environment during their stay.

Job Requirements

  • High school diploma or equivalent
  • ability to work flexible hours including weekends and holidays
  • physical stamina for repetitive tasks and lifting
  • good communication skills
  • ability to follow instructions and safety procedures

Job Qualifications

  • High school diploma or equivalent
  • previous experience in housekeeping or custodial role preferred
  • knowledge of cleaning chemicals and supplies
  • ability to work independently and as part of a team
  • good communication skills
  • attention to detail
  • customer service orientation
  • physical stamina to handle repetitive tasks and lifting
  • ability to follow instructions and safety procedures

Job Duties

  • Be ready to begin work at the specified time in the appropriate uniform with a name tag and personal safety device
  • punch in on time card and obtain work schedule from the designated individual
  • clean all assigned rooms and common areas as specified by Head Housekeeper or manager
  • report all maintenance problems to manager
  • restock housekeeping carts at end of each shift and empty vacuum and garbage
  • turn in all lost and found items immediately
  • keep all storage areas neat and keep all storage closets locked
  • complete missing linen report for each room
  • mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately
  • inspect furniture, fixtures and equipment daily and report problems to the manager
  • maintain control of room keys at all times and keep housekeeper keys and collected room keys in the housekeepers smock until returned to front desk
  • always be on the alert for any potential safety hazards and report them to the manager in writing
  • always speak to each guest with whom you come in contact in the hotel and be courteous and friendly
  • keep all business confidential on and off duty
  • perform all duties assigned by the Head Housekeeper or manager

Job Criteria

Experience

No experience required


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