Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
sick days
Daily Pay
401K Program
Employee Stock Purchase Program
Travel program
Tuition Reimbursement
recognition programs

Job Description

Hilton Grand Vacations is a leading vacation ownership company renowned for its commitment to creating unforgettable experiences for its Owners and Guests. With a global community of more than 14,000 Team Members, the company fosters an inclusive culture that celebrates the uniqueness of every individual who contributes to its success. As an award-winning workplace, Hilton Grand Vacations takes pride in its positive impact on the hospitality industry and the communities it serves. The company emphasizes recognizing, rewarding, and supporting every achievement, no matter how big or small, ensuring a workplace where employees feel valued and motivated.

Joining Hilton Grand Vacations means becoming part of a dynamic and innovation-driven team dedicated to making every vacation memorable. The company provides ample opportunities for career advancement, continuous learning, and personal growth. Team Members enjoy a generous paid time off program, sick days, a 401(k) plan with company match, and an employee stock purchase program with a 15% discount. Additionally, the Go Hilton Team Member Travel Program offers deeply discounted rates, while tuition reimbursement and recognition programs further enhance the working experience. This role offers the chance to work in a supportive environment where passion and commitment are honored and rewarded.

The Housekeeper role at Hilton Grand Vacations is vital in maintaining the high standards of cleanliness and comfort that Guests and Owners expect. Housekeepers play a key part in delivering memorable experiences by preparing all rooms according to strict standards, promptly notifying supervisors of any issues, and ensuring that housekeeping equipment and supplies are well-maintained. This position requires excellent communication skills to interact effectively with dispatch, fellow Team Members, and guests, maintaining a positive atmosphere and addressing any reasonable complaints with professionalism and patience.

Candidates for this role should have previous experience as a Cleaner or Housekeeper and demonstrate the ability to work independently with minimal supervision. Strong customer service skills, combined with organizational and time management capabilities, are essential to excel in this position. Housekeepers must be diligent in maintaining inventory and equipment, ensuring the smooth operation of housekeeping activities that uphold the company’s reputation for excellence.

At Hilton Grand Vacations, diversity is valued and respected. The company is an equal opportunity employer committed to providing reasonable accommodations to individuals with disabilities, ensuring all Team Members can participate fully and benefit from the inclusive work environment. This position offers a fulfilling career path for those passionate about hospitality and dedicated to delivering top-tier service in an enriching and supportive workplace environment.

Job Requirements

  • Previous experience as a cleaner or housekeeper
  • ability to work with little supervision
  • customer service experience
  • organizational and time management skills

Job Qualifications

  • Previous experience as a Cleaner or Housekeeper
  • ability to work with little supervision
  • customer service experience
  • organizational and time management skills

Job Duties

  • Friendly and effective communication with dispatch, Team Members, and guests to ensure the happiness of our guests and owners
  • prepare all rooms for guest according to standards
  • Notify superiors of any damage, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Ensure appropriate maintenance of all housekeeping equipment and tools
  • Maintain inventory of tools and supplies used in housekeeping activities

Job Criteria

Experience

Mid Level (3-7 years)


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