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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, with a rich history that dates back to its founding in 2006. The company operates from multiple offices located in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia, managing a portfolio valued at 5.0 billion dollars. This impressive portfolio includes 148 premium-branded hotels featuring over 22,000 guestrooms across 37 states and 106 cities. With a workforce exceeding 7,000 team members nationwide, MCR runs hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. Celebrated for its innovation and excellence in the hospitality industry,... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to handle stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Clear and effective communication skills
- Desire to serve all guests
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out for shifts and breaks
- Physical ability to stoop, climb, balance, kneel, crawl, stand for long periods, walk long distances, perform repetitive motions, and lift various housekeeping items
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to provide excellent hospitality and guest service
- Ability to work well under stressful and high-pressure situations
- Must be at least 18 years old
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time for every shift
- Commitment to following company policies regarding breaks and call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guest names to create a welcoming atmosphere
- Work collaboratively to enhance guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology appropriately for the role
- Answer incoming calls with the approved friendly greeting
- Maintain sparkling clean workspaces front and back of house
- Participate in cleaning guest rooms and public spaces as a team effort
- Greet guests courteously during cleaning activities
- Complete operational checklists accurately and on time each shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform and nametag
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude by going beyond traditional roles
- Collaborate with team members to create a welcoming environment
- Carry out pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects as assigned by supervisors
- Maintain well-organized and clean front and back of house areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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