Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $16.00 - $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k

Job Description

HomeTowne Studios by RedRoof is a distinguished extended stay hotel brand dedicated to providing unparalleled guest experiences across its properties in 20 different states. As a management company, HomeTowne Studios emphasizes not only delivering high-quality extended stay accommodations but also fostering a workplace environment that values and supports its employees. The company places significant importance on being an employer of choice by creating a positive, inclusive, and growth-oriented workplace for all team members. With properties renovated as recently as 2018, HomeTowne Studios continually invests in enhancing both its facilities and employee training programs to ensure superior service standards and an optimal guest experience. These renovations and improvements reflect the brand’s commitment to quality, safety, and customer satisfaction, making it a leading name in the extended hotel stay sector.

The Housekeeper position at HomeTowne Studios is a critical role that directly impacts the overall guest experience by maintaining the cleanliness and comfort of hotel rooms and common areas. This role offers a starting wage of $16 to $17 per hour, depending on experience, highlighting the company’s commitment to competitive pay. Housekeepers are entrusted with duties such as welcoming guests with a friendly smile, ensuring rooms are impeccably cleaned and well-maintained, and working closely with other hotel departments to report room status and any maintenance issues. The company values attention to detail, professionalism, and teamwork, all of which are essential qualities for success in this role.

This position is ideal for candidates who take pride in their work and enjoy contributing to a welcoming and comfortable environment for guests. Beyond routine cleaning tasks, employees are encouraged to cross-train in other functions such as laundry, maintenance, and front desk operations to foster a versatile skill set and support overall hotel operations. The role also requires adherence to safety and cleaning protocols, including proper use of chemicals as per OSHA regulations and HomeTowne’s guidelines, ensuring both employee safety and optimal sanitation standards.

The role demands good communication skills for effective coordination with front desk personnel regarding room information, maintenance needs, and guest services, as well as the ability to maintain confidentiality concerning guest data and hotel information. Candidates should be adaptable, able to switch between tasks efficiently, and capable of working independently with minimal supervision. Experience in hotel cleaning or a related field is preferred, alongside a background in customer service, to ensure the highest standards in guest interactions.

HomeTowne Studios offers an array of benefits designed to support employee well-being and professional development. These include health, dental, and vision insurance options with affordable employee contributions, employer-paid life insurance, paid time off (PTO), and a 401K plan with employer matching to help employees plan for the future. Additionally, career growth opportunities are actively promoted, making this position not only a job but a promising career pathway within a reputable and growing hospitality brand.

Job Requirements

  • 1 year preferred in hotel cleaning or similar experience
  • 1 year in previous customer service position
  • Must maintain professional appearance in HomeTowne's provided uniform
  • Must be able to work in non-climate controlled areas
  • Must be able to easily and frequently change from one task to another and work with minimal supervision
  • Basic English communication (verbal and written) skills required

Job Qualifications

  • 1 year preferred in hotel cleaning or similar experience
  • 1 year in previous customer service position
  • Must maintain professional appearance in HomeTowne's provided uniform
  • Basic English communication (verbal and written) skills required

Job Duties

  • Welcome guests with friendly greeting and smile while performing all guest related services
  • Remove and replace dirty linens and terry, change and make beds
  • Thoroughly clean bathrooms, sinks, fridge, floors etc.
  • Use correct cleaning chemicals for designated surfaces/areas according to OSHA regulations and HomeTowne's requirements
  • Communicate with front desk about room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts
  • Maintain confidentiality of guest information and pertinent hotel data
  • Perform self-room inspections and accept feedback from room quality inspections performed by hotel management and trained team members
  • Cross train in laundry, maintenance and/or front desk job functions, if possible
  • Perform all other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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