Housekeeper

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $16.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k

Paid Time Off

Employee Referral Program

hotel discounts

performance-based bonuses

Career growth opportunities

supportive work environment

Job Description

Courtyard Charlotte Gastonia is a distinguished hotel located at 1856 Remount Rd., Gastonia, NC 28054, proudly operated under the Maya Hotels brand. Maya Hotels is a prominent and rapidly growing hospitality company known for managing an array of well-recognized hotel brands, including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. These brands are famed for delivering superior guest experiences, combining comfort, modern amenities, and exceptional service. The company has built a reputation for fostering a friendly and inclusive work culture, where employees are valued and encouraged to grow professionally.

Joining Maya Hotels means becoming part of a dynamic team committed to excellence in hospitality. As a housekeeper at Courtyard Charlotte Gastonia, you will play a critical role in maintaining the cleanliness, organization, and overall presentation of hotel common areas, public spaces, and back-of-house facilities. Your work will directly impact the guest experience, creating a welcoming and hygienic environment that meets the high standards of Maya Hotels.

This full-time position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and retirement savings plans. Employees also enjoy perks such as paid time off, hotel discounts, and opportunities for career progression within the Maya Hotels family.

In the role of housekeeper, you will be responsible for essential cleaning and maintenance tasks, ensuring that hallways, stairwells, lobbies, restrooms, and fitness centers remain spotless and inviting. Your duties will include vacuuming, sweeping, mopping, dusting, emptying trash, replenishing supplies, and assisting the housekeeping team with guest room preparation, including making beds and managing linens. Attention to detail and the ability to adhere to safety and security protocols are essential in maintaining a safe atmosphere for both guests and staff.

Maya Hotels values flexibility and teamwork, so you will be expected to work various shifts, including weekends and holidays. The role demands physical stamina, as it involves standing, walking, lifting, bending, and reaching for extended periods. While prior housekeeping experience is preferred, it is not mandatory as thorough training is provided. Strong communication skills, a positive attitude, and the willingness to contribute collaboratively form the foundation for a successful candidate.

Joining Maya Hotels signifies more than just a job; it is an opportunity to build a rewarding career in a welcoming environment alongside a supportive team. If you thrive in fast-paced, guest-oriented settings and are passionate about hospitality, this is the perfect position for you to advance your career in the hospitality industry.

Job Requirements

High school diploma or equivalent
Prior experience in a similar role is preferred but not required training provided
Ability to interact professionally with guests and team members
Strong organizational skills to maintain cleanliness standards
Willingness to work various shifts including weekends and holidays
Ability to work both independently and collaboratively with hotel staff
Understanding of cleaning techniques and equipment use is a plus

Job Qualifications

High school diploma or equivalent
Prior experience in a similar role is preferred but not required training provided
Ability to interact professionally with guests and team members
Strong organizational skills to maintain cleanliness standards
Willingness to work various shifts including weekends and holidays
Ability to work both independently and collaboratively with hotel staff
Understanding of cleaning techniques and equipment use is a plus

Job Duties

Perform general cleaning tasks including vacuuming sweeping mopping and dusting in hallways stairwells and public spaces
Empty trash receptacles and replace liners
Maintain cleanliness and organization of storage areas and housekeeping carts
Clean and maintain hotel amenities such as lobby areas restrooms and fitness centers
Ensure all cleaning supplies are stocked and report shortages to the supervisor
Assist housekeepers in preparing guest rooms including making beds replenishing linens and ensuring rooms meet hotel standards
Collect dirty linens and deliver clean ones to the designated laundry area
Handle guest requests promptly and effectively to ensure guest satisfaction
Report maintenance or repair issues in guest rooms to the appropriate department
Respond to housekeeping team requests for supplies linens and equipment
Assist with the removal of trash dirty linens and debris from floors and hallways
Help maintain inventory of housekeeping supplies and inform the supervisor of shortages
Collaborate with the team to ensure efficient and timely completion of tasks
Follow hotel safety and security procedures to maintain a safe environment for guests and employees
Report any suspicious activities safety hazards or emergencies to the appropriate personnel
Follow proper procedures for handling lost and found items