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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid Time Off
Employee Referral Program
hotel discounts
performance-based bonuses
Job Description
Hampton Inn & Suites Charlotte-Arrowood is part of the Maya Hotels family, located at 9110 Southern Pine Blvd., Charlotte, NC 28273. Maya Hotels is a leading hospitality company renowned for managing a diverse portfolio of well-respected hotel brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a strong commitment to providing exceptional guest experiences and fostering a supportive work environment, Maya Hotels stands out as an employer of choice in the hospitality industry. At Maya Hotels, employees are valued not only for their contributions but also for their growth and development,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a similar role preferred but not required
- Ability to interact professionally with guests and team members
- Strong organizational skills
- Willingness to work various shifts including weekends and holidays
- Ability to work independently and as part of a team
- Physical ability to stand, walk, push, pull, lift up to 50 pounds, bend, kneel, and reach for extended periods
Job Qualifications
- High school diploma or equivalent
- Prior experience in a similar role is preferred but not required
- Ability to interact professionally with guests and team members
- Strong organizational skills to maintain cleanliness standards
- Willingness to work various shifts including weekends and holidays
- Ability to work both independently and collaboratively with hotel staff
- Understanding of cleaning techniques and equipment use is a plus
Job Duties
- Perform general cleaning tasks, including vacuuming, sweeping, mopping, and dusting in hallways, stairwells, and public spaces
- Empty trash receptacles and replace liners
- Maintain cleanliness and organization of storage areas and housekeeping carts
- Clean and maintain hotel amenities such as lobby areas, restrooms, and fitness centers
- Ensure all cleaning supplies are stocked and report shortages to the supervisor
- Assist housekeepers in preparing guest rooms, including making beds, replenishing linens, and ensuring rooms meet hotel standards
- Collect dirty linens and deliver clean ones to the designated laundry area
- Handle guest requests promptly and effectively to ensure guest satisfaction
- Report maintenance or repair issues in guest rooms to the appropriate department
- Respond to housekeeping team requests for supplies, linens, and equipment
- Assist with the removal of trash, dirty linens, and debris from floors and hallways
- Help maintain inventory of housekeeping supplies and inform the supervisor of shortages
- Collaborate with the team to ensure efficient and timely completion of tasks
- Follow hotel safety and security procedures to maintain a safe environment for guests and employees
- Report any suspicious activities, safety hazards, or emergencies to the appropriate personnel
- Follow proper procedures for handling lost and found items
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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