Job Overview

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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

Our client is a reputable hotel known for providing exceptional guest experiences and maintaining high standards of hospitality and cleanliness. As a leading establishment in the hotel industry, the company focuses on delivering comfort, safety, and superior service in every aspect of its operations. The hotel prides itself on fostering a welcoming atmosphere where guests can relax and enjoy their stay, largely due to the dedication and professionalism of its staff across all departments. With an emphasis on teamwork, attention to detail, and guest satisfaction, this hotel provides an excellent work environment that supports career growth and ongoing training for its employees.

We are seeking a dedicated Housekeeper/Room Attendant to join our housekeeping team. This position plays a crucial role in ensuring that guest rooms and common areas are impeccably clean and well-maintained. The Housekeeper/Room Attendant is responsible for cleaning assigned rooms according to hotel standards, reporting maintenance issues, handling lost and found items, and contributing to the overall safety and security of the hotel environment. This role requires punctuality, adherence to uniform and personal safety requirements, excellent communication skills, and a keen eye for detail. Successful candidates will be courteous to guests, efficient in their duties, and proactive about addressing any potential safety hazards.

Working in this position offers an opportunity to be part of a dynamic team where each member’s contribution directly influences the quality of the guest experience. The job entails routine cleaning duties such as making beds, dusting, vacuuming, replenishing linens and amenities, managing housekeeping carts, and completing relevant documentation such as missing linen reports and housekeeping sheets. The Housekeeper/Room Attendant must maintain the security of room keys at all times and ensure that all storage areas remain neat and secure by locking closets. This role requires collaboration with the front desk and management teams to promptly communicate room statuses and any issues found.

Overall, this is a vital role within the hotel's operations and demands reliability, discretion, and a commitment to maintaining the highest cleanliness and safety standards. This position is suitable for individuals who enjoy hands-on work and take pride in creating a clean, safe, and pleasant environment for guests. The hotel provides on-the-job training and a supportive environment to help every employee succeed and grow within the hospitality field.

Job Requirements

  • high school diploma or equivalent
  • previous housekeeping experience preferred
  • ability to work flexible hours including weekends and holidays
  • physical stamina to perform cleaning tasks
  • basic communication skills
  • ability to follow instructions
  • reliable and punctual
  • attention to detail
  • ability to stand and walk for long periods

Job Qualifications

  • knowledge of cleaning and sanitation products and methods
  • ability to work independently and as part of a team
  • good interpersonal and guest service skills
  • ability to manage time efficiently
  • basic problem-solving skills
  • trustworthy and discreet
  • commitment to maintaining safety standards

Job Duties

  • Be ready to begin work at the specified time in the appropriate uniform with a name tag and personal safety device
  • punch in on time card and obtain work schedule from the designated individual
  • clean all assigned rooms and common areas as specified by Head Housekeeper or manager
  • report all maintenance problems to manager
  • restock housekeeping carts at end of each shift and empty vacuum and garbage
  • turn in all lost and found items immediately
  • keep all storage areas neat
  • keep all storage closets locked
  • complete missing linen report for each room
  • mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately
  • inspect furniture, fixtures and equipment daily
  • report problems to the manager
  • maintain control of room keys at all times
  • housekeeper keys and collected room keys should be kept in the housekeepers smock until returned to front desk
  • never leave keys on housekeeping carts
  • always be on the alert for any potential safety hazards and report them to the manager in writing
  • always speak to each guest with whom you come in contact with in the hotel
  • be courteous and friendly
  • all business is to be kept confidential on and off duty
  • perform all duties assigned by the Head Housekeeper or manager

Job Criteria

Experience

Entry Level (1-2 years)


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