Housekeeper

TownePlace Suites Houston North/Shenandoah is a part of MCR, the third-largest hotel owner-operator in the United States. Since its founding in 2006, MCR has grown to manage a $5.0 billion portfolio featuring 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. This vast network includes properties under renowned Marriott and Hilton brands, as well as independent hotels. MCR headquarters are spread across major U.S. cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company is recognized for excellence in the hospitality sector, having earned accolades such as Fast Company’s 10 Most Innovative Travel Companies of 2020 and multiple awards from Marriott and Hilton for outstanding performance and development projects.

TownePlace Suites Houston North/Shenandoah exemplifies MCR’s commitment to providing guests with clean, friendly, well-organized, and safe environments. The hotel operates with a strong emphasis on hospitality and guest satisfaction, aiming to create an experience that encourages repeat visits through impeccable maintenance standards and customer service. Employees at TownePlace Suites play a critical role in maintaining these standards and ensuring guests feel truly welcome and valued.

The role of Housekeeper at TownePlace Suites Houston North/Shenandoah is essential in upholding the property’s reputation for cleanliness and guest services. This position involves thorough cleaning and preparation of guest rooms, hallways, and public spaces to ensure a spotless environment aligned with MCR Universal Role Standards. Housekeepers are expected to deliver consistent quality, working collaboratively as part of a team to sustain a welcoming hotel atmosphere. Responsibilities include stocking necessary supplies, attending daily briefings, and engaging with guests in a friendly, hospitable manner while performing cleaning duties.

The job requires physical stamina as it entails activities such as stooping, climbing, balancing, kneeling, crawling, standing for extended periods, and repetitive motions of the hands and wrists. Additionally, housekeepers may be required to lift and carry items such as linens, trash, and vacuums. Beyond physical tasks, employees must possess strong communication skills, a positive, can-do attitude, and the ability to manage guest concerns promptly and professionally. The ability to follow established hotel procedures and maintain a clean appearance with an approved uniform is also required.

Working at TownePlace Suites Houston North/Shenandoah offers team members a dynamic and rewarding environment. Employment is generally full-time with flexible scheduling to cover shifts that include evenings, nights, weekends, and holidays as hotel demands require. Team members receive a range of benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and access to health, dental, and vision insurance after 30 days for full-time employees. There is a clear pathway for career advancement and upward mobility within the MCR portfolio.

Overall, this role is ideal for individuals passionate about hospitality and guest service who enjoy working in a fast-paced setting and take pride in contributing to a positive and memorable hotel experience. It offers not only job stability with a nationally recognized company but also the opportunity to develop a career within one of the leading hotel management operations in the country.