Housekeeper

Fairfield Inn & Suites El Paso Airport is a prominent hotel property operated under the umbrella of MCR, one of the largest hotel owner-operators in the United States. Founded in 2006, MCR has grown to manage a $5.0 billion portfolio that includes 148 premium-branded hotels across 37 states and 106 cities nationwide. MCR is headquartered with offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company employs more than 7,000 team members and manages hotels under renowned brands including nine Marriott brands and eight Hilton brands. Recognized for its innovation and operational excellence, MCR has won several industry accolades such as Fast Company’s 10 Most Innovative Travel Companies of 2020, and multiple prestigious awards from Marriott and Hilton for outstanding performance and development achievements.

The Fairfield Inn & Suites El Paso Airport embodies MCR's commitment to delivering clean, friendly, and high-quality hospitality experiences to all its guests. This hotel focuses on maintaining spotless cleanliness, high product consistency and quality, superior guest satisfaction, and fostering strong teamwork among its employees. The Executive Summary for roles within the hotel reflects these values, emphasizing the importance of cleanliness and friendliness across all guest touchpoints.

The Housekeeper role at Fairfield Inn & Suites El Paso Airport is a vital position responsible for upholding the highest standards of cleanliness and comfort within guest rooms, hallways, and public areas. The role includes pre-cleaning preparations such as stocking supplies, participating in team meetings, and managing linen. Housekeepers clean and restock rooms thoroughly ensuring every guest receives a spotless and welcoming environment. In addition, the position requires participation in cleaning public spaces and storage areas as assigned by supervisory staff. The role demands an enthusiastic team player who exemplifies a can-do attitude, effective communication, and a genuine desire to serve guests with hospitality.

Housekeepers must operate proficiently under the MCR Universal Role Standards that promote guest happiness, spotless cleanliness, product consistency, and teamwork. The team is expected to greet guests warmly, use guests' names when possible, maintain excellent phone etiquette, and contribute to excellent guest satisfaction scores. Cleanliness duties extend beyond assigned rooms to all areas of the hotel, supporting a safe and well-organized facility. Compliance with uniform policies and participation in checklist tracking and accurate shift handovers are fundamental for maintaining operational excellence.

Additionally, this role requires meeting physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking long distances, repetitive motions, and lifting items like linens and cleaning equipment. Safety and physical fitness are essential to perform these tasks efficiently.

The role requires flexibility in scheduling, including availability to work evenings, nights, weekends, and holidays as hotel demands necessitate. Punctuality, adherence to break schedules, and reliable attendance are critically valued. Ideal candidates have prior experience in hospitality or consumer-facing roles, excellent conflict resolution skills, the ability to work well under pressure, and a heartfelt commitment to guest services.

Employees receive support and opportunity from MCR including competitive weekly pay, hotel discounts, paid time off, retirement options, referral bonuses, career advancement pathways, and access to health, dental, and vision insurance after 30 days of employment for full-time team members. Working at Fairfield Inn & Suites El Paso Airport offers both professional growth and the chance to be part of a leading hospitality company recognized for innovation and excellence.