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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $12.75 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Fairfield Inn & Suites El Paso Airport is a prominent hotel property operated under the umbrella of MCR, one of the largest hotel owner-operators in the United States. Founded in 2006, MCR has grown to manage a $5.0 billion portfolio that includes 148 premium-branded hotels across 37 states and 106 cities nationwide. MCR is headquartered with offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company employs more than 7,000 team members and manages hotels under renowned brands including nine Marriott brands and eight Hilton brands. Recognized for its innovation and operational excellence, MCR... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled shift ending time, unless otherwise directed
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Must perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capability to work well in high-pressure situations
- Effective listening and conflict resolution skills
- Clear and concise communication skills
- Strong hospitality and guest service orientation
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Reliability in clocking in/out on time and adherence to break schedules
- Ability to provide sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and operate relevant technology for the role
- Answer incoming calls with friendly service using approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests happily while cleaning
- Complete all operational checklists accurately and on time
- Submit accurate and timely handover reports
- Wear a clean, approved uniform with nametag and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to meet business needs beyond traditional role
- Collaborate with team members to create a welcoming guest environment and positive workplace
- Complete pre-cleaning duties such as stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and room deep cleaning as assigned
- Follow all job-related instructions and perform other duties as requested
- Adhere to safety guidelines while performing physical tasks such as stooping, climbing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Be punctual by arriving and clocking in on time and adhering to scheduled breaks and shift endings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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