Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.50 - $17.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities

Job Description

Mainsail Lodging and Development operates under the prestigious Autograph Collection franchise, offering a distinguished hospitality experience designed to meet the highest industry standards. This company embodies a commitment to exceptional service, attention to detail, and a welcoming atmosphere that provides guests with unforgettable stays. As a part of the Autograph Collection, Mainsail Lodging and Development sets benchmarks in hotel management, ensuring superior quality and consistency across all properties. The organization values enthusiasm, professionalism, and a fun, energetic work culture where employees are encouraged to take their roles seriously without losing their sense of humor and enjoyment of their work environment.

The Guest Room Attendant position plays a crucial role in maintaining the reputation of the hotel by ensuring that each guest's room is impeccably clean and well-prepared. This role requires an individual who can consistently deliver cleanliness, comfort, and courteous service that align with the Autograph Collection's esteemed standards. Responsibilities include sanitizing rooms, replenishing minibar stock, and ensuring all guest supplies are available while working efficiently within shift time requirements. The Guest Room Attendant also supports the hotel's housekeeping operations by reporting maintenance or technological issues, interacting professionally with guests, and assisting with special requests to enhance guest satisfaction.

The ideal candidate will possess prior experience in hospitality and cleaning roles, strong communication and organizational skills, and the ability to use technology such as computers and tablets. Attentiveness, ownership of tasks, and the ability to work independently with minimal supervision are essential. Additionally, this role demands physical stamina and mental agility, with duties requiring prolonged standing, lifting up to 50 pounds, and handling multiple tasks under pressure. The company fosters an environment that respects diverse backgrounds and promotes equal opportunity, ensuring a safe and inclusive workplace.

This position offers an engaging opportunity for enthusiastic individuals to contribute meaningfully to a high-standard hotel operation while growing their career within a reputable hospitality franchise. Candidates who thrive in dynamic, guest-focused environments and who take pride in delivering top-tier service will find this role rewarding and fulfilling.

Job Requirements

  • High school diploma or equivalent
  • Previous hospitality experience
  • Prior experience in cleaning roles
  • Strong verbal and written communication skills
  • Ability to provide excellent customer service
  • Competency in using computers, tablets, or similar technology
  • Good organizational and multitasking skills
  • Ability to work efficiently and independently
  • Physical ability to stand, sit, bend, and lift up to 50 pounds
  • Capacity to work long hours when necessary
  • Ability to communicate clearly
  • Sound decision-making skills
  • Ability to handle stressful and high-pressure situations
  • Commitment to confidentiality

Job Qualifications

  • High school diploma or equivalent
  • Previous hospitality experience
  • Prior experience in a cleaning position
  • Excellent communication skills, both verbal and written
  • Strong customer service skills
  • Ability to use technology such as computers, tablets, and iPads
  • Organizational skills
  • Proven experience working quickly and efficiently
  • Ability to take initiative and handle assignments with limited supervision
  • A sense of ownership in all tasks performed

Job Duties

  • Clean and sanitize assigned hotel rooms including dusting, vacuuming, changing bed linens, cleaning windows, mirrors, bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
  • Replenish amenities within guest rooms, including toiletries and minibar
  • Report any technology, maintenance, or room ware issues to Housekeeping Manager
  • Interact with all hotel guests in a professional manner and assist as needed sharing hotel knowledge
  • Assist guests with any special requests, including amenities or room ware needs
  • Maintain cleanliness and organization of housekeeping office and storage areas ensuring carts are cleaned and restocked daily
  • Perform turndown service as requested by guests
  • Report any suspicious activity, unusual items, or irregular behavior
  • Review daily board and refresh stay over rooms
  • Other necessary duties as reasonably assigned

Job Criteria

Experience

Mid Level (3-7 years)


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