Housekeeper

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry within corporate America, RAM Hotels operates with a focus on delivering superior guest experiences while representing some of the most recognizable midscale hotel brands across key markets in Alabama and Georgia. The company prides itself on its commitment to excellence and innovation, continuously evolving to meet the diverse needs of its guests and changing the overall perception of the hospitality industry. RAM Hotels views its employees not just as staff members but as integral parts of the RAM Hotels family, fostering a culture that values teamwork, growth, and exceptional service.

The Housekeeper/Room Attendant position at RAM Hotels is a pivotal role within the hotels' housekeeping department. This role involves providing routine cleaning and servicing of guest rooms to ensure they meet or exceed brand and property standards. The Housekeeper/Room Attendant must be friendly, energetic, and professional, embodying the company’s philosophy of "rolling out the red carpet" to guests by anticipating their needs and creating stellar guest experiences. This role requires an individual who can thrive in a fast-paced environment where excellent customer service is essential. The successful candidate will follow the guidance of the Executive Housekeeper and contribute to maintaining the overall image and cleanliness of the hotel, directly influencing guest satisfaction and loyalty. Responsibilities include cleaning guest rooms thoroughly—making beds, dusting, vacuuming, sanitizing restrooms, and replenishing amenities—all while maintaining a pleasant and positive demeanor. The position demands good communication skills, the ability to handle guest inquiries and complaints effectively, and a strong commitment to following health and safety protocols. Additionally, the Housekeeper/Room Attendant is entrusted with adhering to brand-specific standards, completing necessary training, and being knowledgeable of fire safety and evacuation procedures. This role also involves some physical demands, such as walking, bending, standing for long periods, and lifting up to 40 pounds. RAM Hotels encourages personal development and offers a work environment that embraces diversity, promotes advancement opportunities, and supports a balanced work-life experience.