Housekeeper

Eau Claire, WI, USA|

Job Overview

Compensation

Hourly

Range $13.75 - $17.75

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

supportive work environment

uniform provided

Job Description

The hiring establishment is a well-regarded hotel that prioritizes delivering exceptional service and maintaining high cleanliness standards to ensure guest satisfaction. This hotel operates with a strong commitment to hospitality excellence, fostering a warm and inviting environment where guests feel comfortable and valued throughout their stay. As an entity in the hospitality industry, it exemplifies professionalism and strives to uphold its brand's principles by providing well-maintained accommodations and attentive customer service.

The role of Room Attendant or Housekeeper is particularly crucial in contributing to the overall guest experience. This position involves meticulously cleaning guest rooms and public areas, ensuring the hotel’s high standards of cleanliness are consistently met. It requires attention to detail, a proactive approach to facility upkeep, and a friendly demeanor to create a welcoming atmosphere. Room attendants are expected to handle various responsibilities, including changing linens, dusting, vacuuming, replenishing supplies, and maintaining all assigned areas in a spotless condition.

In addition to cleaning duties, the role requires a strong adherence to health and safety standards — personal protective measures, chemical handling, and compliance with federal, state, and local regulations are essential. The housekeeper must work efficiently without compromising quality, accommodating the need to balance speed and thoroughness to meet budgeted expectations regarding room cleaning time.

An important aspect of the role entails interacting courteously with guests, addressing their needs with warmth and professionalism. The housekeeper supports hotel operations by communicating the status of rooms promptly to supervisors and participating in team meetings designed to enhance overall service coordination.

Moreover, this position offers opportunities for personal growth within the housekeeping department, including involvement in training new staff and participating in seasonal deep cleaning projects. The job demands reliability, a positive attitude, and a collaborative spirit to contribute to a positive workplace culture.

Employment in this position is typically full-time or part-time, depending on hotel requirements, and offers competitive compensation aligned with industry norms. The hotel also values employees who demonstrate a dedication to maintaining the dignity and safety of all guests and staff, making this role ideal for individuals passionate about hospitality and customer care.

Job Requirements

high school diploma or equivalent
previous experience in housekeeping or related field preferred
ability to stand and walk for extended periods
physical capability to lift, push, and pull up to 25 pounds
availability to work flexible hours including weekends and holidays
attention to detail and strong organizational skills
ability to follow instructions and work independently or as part of a team
basic communication skills
commitment to maintaining cleanliness and guest satisfaction

Job Qualifications

proven experience as a housekeeper or room attendant preferred
knowledge of cleaning chemicals and supplies
understanding of health and safety regulations
ability to perform physical tasks required by the job
good interpersonal and communication skills
reliability and punctuality
ability to work efficiently in a fast-paced environment
commitment to providing excellent customer service

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
clean and stock all guest rooms as assigned, including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink
dust, polish furniture, straighten furnishings, and appliances
keep head housekeeper informed of room status on a timely basis
greet guests as you encounter them throughout the property
take pride in your work, strictly adhering to all federal, state, local and brand health, safety, and sanitary guidelines
complete training in all areas of security, alcohol, and health and safety
follow all safe chemical handling procedures according to the chemical manufacturer’s instructions
keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners
work in an organized fashion following the step-by-step process
observe the condition of furniture, walls, trim, carpet, and appliances and report all deficiencies following the hotels’ policies
keep lines of communication open within the housekeeping department
participate in daily standup meetings, housekeeping, and all staff meetings
adhere to key control guidelines
assist in quarterly, spring, fall, annual cleaning duties as assigned
turn in lost and found items following the company procedure
assist in training of new staff
participate in and support a positive, enjoyable work environment
hold an understanding of hotel products and services (i.e., food and beverage, recreation)
perform other duties as assigned