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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn Santa Fe, part of MCR, one of the largest hotel owner-operators in the United States, offers guests a clean, friendly, well-organized, and safe environment to ensure a memorable stay. MCR, founded in 2006 with offices in major cities including New York City, Dallas, Chicago, and Richmond, Virginia, boasts a portfolio valued at 5 billion dollars, owning 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. The company operates under multiple top hotel brands like Marriott and Hilton, employing more than 7,000 team members nationwide. Recognized for its innovation and excellence, MCR has received... Show More
Job Requirements
- Must have experience in hospitality, service, or consumer-facing franchise or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well under pressure in a fast-paced environment
- Must be effective at listening, conflict resolution and communicating
- Must have a desire to serve guests with hospitality
- Must be at least 18 years old
- Must be able to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift
- Must clock in/out for breaks at scheduled times
- Must provide sufficient notice when calling out for shifts.
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Punctuality and adherence to clock-in/out and break schedules
- Ability to provide sufficient notice when calling out for a scheduled shift.
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand relevant technology for the role
- Answer all incoming calls with friendly service using approved greetings
- Keep all front and back of house areas clean and well-organized
- Collaborate with team members to clean guest rooms and public spaces as needed
- Greet guests with hospitality during cleaning
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Assist with additional cleaning projects including storage rooms and public spaces
- Ensure all checklists are completed accurately and on time every shift
- Submit accurate shift handover reports
- Maintain a flawless, clean uniform and professional appearance
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to exceed role expectations
- Commit to collaboration and positive teamwork.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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