Housekeeper

Courtyard Dallas Plano/Richardson is part of the MCR family, which stands as the third-largest hotel owner-operator in the United States. Established in 2006, MCR operates with a substantial footprint across the country, managing a $5.0 billion portfolio that includes 148 premium-branded hotels, encompassing more than 22,000 guestrooms in 37 states and 106 cities. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR boasts a talented team of over 7,000 employees and operates under numerous renowned brands including nine Marriott brands and eight Hilton brands, alongside various independent hotels. The company is celebrated for its innovation, having been named one of Fast Company’s 10 Most Innovative Travel Companies in 2020, and holds multiple prestigious awards such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer. Courtyard Dallas Plano/Richardson subscribes fully to MCR’s mission to maintain clean, friendly, well-organized, and safe hotels, delivering exceptional guest experiences that uphold the highest industry standards.

The Housekeeper role at Courtyard Dallas Plano/Richardson is pivotal within the hotel’s operational framework. As a Housekeeper, the individual is responsible for the cleanliness, upkeep, and preparation of guest rooms, hallways, and public spaces within the hotel premises. This role demands thoroughness in completing pre-cleaning duties such as stocking room supplies, attending team briefings, and managing linens efficiently. Meticulous cleaning and restocking of rooms as per shift assignments are essential responsibilities. The role also extends to executing additional cleaning projects including deep cleaning activities and maintenance of storage and public areas, thereby ensuring all spaces meet the hotel’s spotless cleanliness standard.

Housekeepers at Courtyard Dallas Plano/Richardson are encouraged to uphold MCR’s values of guest friendliness and operational excellence. Greeting guests warmly and professionally, using guest names to foster a welcoming environment, and maintaining a positive attitude during cleaning tasks are embedded in the daily workflow. Timely and accurate completion of operational checklists and shift handover reports reinforce the commitment to product consistency and quality. The role requires teamwork where effective communication, a collaborative spirit, and a can-do attitude are fundamental to creating a seamless guest experience and maintaining a positive workplace culture.

Given the physical demands of the role, such as bending, climbing, balancing, kneeling, and repetitive motions, candidates should be physically prepared to meet these challenges. The Housekeeper position demands both high standards of cleanliness and genuine hospitality skills, emphasizing the importance of guest satisfaction metrics as a success indicator. The position demands a commitment to a varied schedule including evenings, nights, weekends, and holidays based on hotel needs. This is a crucial role for maintaining the valued reputation of the Courtyard Dallas Plano/Richardson property and aligns with MCR’s overarching commitment to service excellence, innovation, and team growth.Employment with MCR is at-will, and the company emphasizes adherence to scheduled shifts, proper clock-in/out practices, and proactive communication regarding attendance. This role offers potential career advancement and is supported by a comprehensive benefits package, including health insurance options and paid time off, fostering an environment where employees can grow and thrive alongside the company.