Housekeeper

Courtyard Marriott Milwaukee Downtown is part of MCR, the third-largest hotel owner-operator in the United States, with a distinguished presence in the hospitality industry. Founded in 2006, MCR operates a portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR boasts over 7,000 team members nationwide and manages hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. The company has received multiple prestigious awards, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and earning accolades such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer. MCR's commitment to excellence extends to its notable projects, such as the award-winning development of the TWA Hotel at New York's JFK Airport, which has garnered honors from the Urban Land Institute and the American Institute of Architects.

The Housekeeper role at Courtyard Marriott Milwaukee Downtown is vital in maintaining the impeccable standards expected by both guests and MCR. This position emphasizes cleanliness, friendliness, and the safety of the hotel environment. As a Housekeeper, you will be responsible for cleaning and preparing guest rooms, hallways, and public areas to ensure a spotless and welcoming atmosphere. You will contribute to guest satisfaction by greeting guests warmly, using their names when possible, and assisting in recovering any challenging situations with a proactive and courteous approach. Collaboration with your team is essential; teamwork is a cornerstone of the MCR standard, fostering a supportive environment for both staff and guests. The role requires a keen eye for detail to maintain product consistency and quality, following operational checklists and ensuring timely completion of all designated duties during your shift. Your attire and grooming will reflect the high standards of MCR, with an emphasis on a clean, approved uniform and a positive, smiling demeanor at all times.

In this role, you will perform pre-cleaning and stocking duties, manage the thorough cleaning and restocking of guest rooms, and engage in additional cleaning projects as assigned by your supervisor. This includes organizing storage rooms, maintaining cleanliness in public spaces, managing guest laundry, and participating in room deep cleaning when necessary. The successful execution of these responsibilities directly impacts management ratings, guest satisfaction, and the overall reputation of the hotel. MCR values individuals who display a can-do attitude, effective communication skills, and the ability to work efficiently under pressure, ensuring that every guest experiences an exceptional stay.

Working at Courtyard Marriott Milwaukee Downtown offers a dynamic environment with opportunities for career advancement and upward mobility. The company provides competitive benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health, dental, and vision insurance for full-time employees after 30 days. The Housekeeper role is ideal for individuals with a passion for hospitality who are committed to creating a welcoming, clean, and safe environment, supporting a top-tier guest experience in one of Milwaukee's premier downtown hotels.