Housekeeper

Des Plaines, IL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Range $15.00 - $15.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Hampton Inn & Suites Chicago/Mt. Prospect is part of the esteemed hospitality portfolio managed by MCR Hotels, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has grown exponentially to manage a diversified portfolio of 148 premium-branded hotels comprising over 22,000 guestrooms across 37 states and 106 cities. With offices strategically located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR has established itself as a powerhouse in the hospitality industry. The company operates under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels, earning multiple recognitions such as Fast Company’s 10 Most Innovative Travel Companies of 2020 and various prestigious awards from Marriott and Hilton. Hampton Inn & Suites Chicago/Mt. Prospect embraces the MCR universal role standards emphasizing cleanliness, friendliness, teamwork, and exceptional guest service to create memorable experiences for every guest.

The Housekeeper role at Hampton Inn & Suites Chicago/Mt. Prospect is a vital position within the hotel’s operations team, ensuring that guest rooms, hallways, and public areas are maintained to the highest standards of cleanliness and organization. Housekeepers are responsible for delivering spotless and welcoming environments, contributing directly to guest satisfaction and positive reviews. The role requires a strong commitment to teamwork, attention to detail, and the ability to work efficiently in a fast-paced, high-pressure setting. Housekeepers are expected to perform various tasks, including pre-cleaning duties, stocking rooms, and undertaking additional cleaning projects while maintaining hospitality and professionalism throughout their interactions with guests.

This position demands physical stamina and flexibility, as the job includes lifting, bending, climbing, and standing for extended periods. The successful candidate must demonstrate a can-do attitude, effective communication skills, and the ability to follow established guidelines and procedures. Team members will join a workplace that values collaboration, clear communication, and mutual respect, all aimed at delivering excellent service and operational excellence. The housekeeping role is not only essential for maintaining the hotel’s aesthetic appeal but also plays a significant part in ensuring guest safety and comfort.

MCR Hotels, including Hampton Inn & Suites Chicago/Mt. Prospect, offers competitive benefits such as hotel discounts, weekly pay, paid time off, and career advancement opportunities. Full-time employees are eligible for health, dental, and vision insurance after 30 days of employment. The company fosters a dynamic and inclusive work environment that motivates its team members to strive for excellence and grow within the hospitality industry. If you enjoy working in a supportive environment with a strong commitment to guest satisfaction and operational quality, this housekeeping role offers a rewarding career path with room for professional development.

Job Requirements

Must be 18 years of age or older
Experience in hospitality service consumer-facing franchise or related field preferred
Positive can-do attitude and willingness to learn
Ability to follow established guidelines and procedures
Must work well in stressful high-pressure situations
Effective listening conflict resolution and communication skills
Desire to serve all guests
Willingness to work varied schedule including evenings nights weekends and holidays
Punctuality and reliability with clock-in and clock-out procedures
Ability to provide sufficient notice when calling out
Physical ability to perform essential job functions including stooping climbing balancing kneeling crawling standing walking repetitive motions and lifting
Ability to perform essential functions satisfactorily
Willingness to receive reasonable accommodations if needed

Job Qualifications

Experience in hospitality service consumer-facing franchise or related field preferred
Positive can-do attitude and willingness to learn
Ability to follow established guidelines and procedures
Effective listening and conflict resolution skills
Clear communication skills
Desire to serve all guests
Must be 18 years of age or older
Willingness to work varied schedule including evenings nights weekends and holidays
Punctuality for shifts and breaks
Ability to provide sufficient notice when calling out
Physical capability to meet job demands such as stooping climbing balancing kneeling crawling standing walking repetitive motions and lifting
Ability to perform essential functions satisfactorily
Willingness to receive reasonable accommodations if needed

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use the guests' names whenever possible
Work together to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Have strong knowledge of all hotel features and amenities
Support all groups and events at the hotel
Understand relevant technology for the role
Answer incoming calls with friendly service using approved greeting
Keep all workspaces clean and well-organized front and back of house
Pitch in to clean guest rooms and public spaces as needed
Greet every guest happily with a smile while cleaning
Complete all operational checklists accurately and on time
Submit accurate and timely shift handover reports
Wear a clean approved uniform and be well-groomed wearing a nametag and smiling
Communicate clearly honestly and professionally with team members
Demonstrate a can-do attitude and willingness to go beyond the traditional role
Commit to collaboration and creating a positive workplace
Complete pre-cleaning duties including stocking room supplies and attending morning meetings
Thoroughly clean and restock guest rooms as assigned
Perform additional cleaning projects in storage, public spaces, laundry, and deep cleaning
Follow job-related instructions and perform other duties as assigned