Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences across its diverse portfolio of brands. Among these brands is JW Marriott, part of Marriott International's luxury collection, boasting over 100 stunning properties in major gateway cities and unique resort destinations worldwide. JW Marriott is distinguished by its commitment to placing associates first, believing that the happiness and well-being of its team members directly translate to outstanding service for its guests. This philosophy is famously known as The JW Treatment, fostering a work environment that prioritizes holistic well-being, professional growth, and meaningful connections among a diverse group of coworkers. JW Marriott associates are encouraged to be confident, innovative, genuine, and intuitive while carrying forward the legacy of the brand's founder, J. Willard Marriott. The hotels offer a work atmosphere unlike any other, emphasizing community, camaraderie, and opportunities for training, development, and recognition.
The role of Guest Environment Expert at JW Marriott goes beyond traditional housekeeping. This position is essential in creating a memorable and unique guest experience by maintaining the highest standards of cleanliness and appearance throughout the hotel. Guest Environment Experts are empowered to take initiative across various housekeeping functions including cleaning guest rooms and public spaces, stocking supplies, responding to guest requests, and ensuring all areas contribute to a welcoming and comfortable environment. The role requires physical activity such as standing, sitting, walking for extended periods, and handling objects up to 50 pounds, emphasizing a hands-on approach to daily tasks. The Guest Environment Expert must uphold company policies, maintain confidentiality, and represent the brand with professional appearance and communication. Safety is paramount in this role, and all associates are expected to work in a manner that ensures a safe workplace for themselves and others. With a focus on consistent quality and attention to detail, Guest Environment Experts play a critical role in upholding Marriott's reputation for wonderful hospitality. Joining JW Marriott means becoming part of a global team where you can do your best work, begin your career purpose, belong to a supportive community, and become the best version of yourself.
The role of Guest Environment Expert at JW Marriott goes beyond traditional housekeeping. This position is essential in creating a memorable and unique guest experience by maintaining the highest standards of cleanliness and appearance throughout the hotel. Guest Environment Experts are empowered to take initiative across various housekeeping functions including cleaning guest rooms and public spaces, stocking supplies, responding to guest requests, and ensuring all areas contribute to a welcoming and comfortable environment. The role requires physical activity such as standing, sitting, walking for extended periods, and handling objects up to 50 pounds, emphasizing a hands-on approach to daily tasks. The Guest Environment Expert must uphold company policies, maintain confidentiality, and represent the brand with professional appearance and communication. Safety is paramount in this role, and all associates are expected to work in a manner that ensures a safe workplace for themselves and others. With a focus on consistent quality and attention to detail, Guest Environment Experts play a critical role in upholding Marriott's reputation for wonderful hospitality. Joining JW Marriott means becoming part of a global team where you can do your best work, begin your career purpose, belong to a supportive community, and become the best version of yourself.
Job Requirements
- High school diploma or equivalent
- Prior housekeeping or cleaning experience preferred
- Ability to stand, sit, or walk for extended periods
- Capability to lift, carry, push, and pull objects up to 50 pounds
- Strong adherence to safety protocols
- Commitment to maintaining confidentiality
- Professional appearance and communication skills
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous housekeeping or cleaning experience preferred
- Ability to work independently and as part of a team
- Strong attention to detail and commitment to quality
- Good communication skills
- Ability to stand, walk, and perform physical tasks for extended periods
- Basic knowledge of cleaning chemicals and equipment
- Flexibility to work various shifts
Job Duties
- Maintain cleanliness and appearance of guest rooms and public areas
- Respond promptly to guest requests and deliver exceptional service
- Stock cleaning carts and supplies efficiently
- Follow company policies and safety procedures consistently
- Uphold confidentiality and professional communication
- Handle physical tasks including lifting and moving objects up to 50 pounds
- Ensure uniform and personal appearance meet company standards
Job Criteria
Experience
No experience required
Job Location
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