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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $15.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Austin University is part of the expansive hotel portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR operates a substantial network of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The company boasts a talented team of over 7,000 employees distributed nationwide, managing properties under nine Marriott brands, eight Hilton brands, and various independent hotels. Known for its innovation and excellence in hospitality, MCR was recognized among Fast Company’s 10 Most Innovative Travel Companies of 2020 and has received prestigious awards such as the Marriott Partnership Circle... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and not work off the clock
- Must clock in/out for breaks at designated times
- Must provide sufficient notice for call outs
- Must be able to perform physical demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must follow any other job-related instructions and duties given
- Must be able to perform essential job functions satisfactorily and accept reasonable accommodations if requested
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to serve all guests with excellent hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform physical job demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to maintaining high standards of cleanliness and guest service
- Ability to work well under pressure in a fast-paced environment
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service and approved greetings
- Keep all workspaces sparkling clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning, using their names if possible
- Complete all operational checklists accurately and on time each shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform, be well-groomed, and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to meet business needs
- Collaborate with all team members to create a welcoming and effective workplace
- Complete pre-cleaning duties like stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms each shift
- Perform additional cleaning projects as assigned including public spaces and deep cleaning as needed
- Follow all established hotel guidelines and procedures
- Adhere to scheduled clock-in/out times and break schedules
- Provide adequate notice for any call-outs as directed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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