Housekeeper

Home2/Tru by Hilton - Nashville Smyrna is part of MCR, the third-largest hotel owner-operator in the United States, managing a vast portfolio of 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. Established in 2006, MCR operates under various renowned brands, including nine Marriott brands and eight Hilton brands, serving millions of guests with dedication to quality and excellence. Headquartered across key cities such as New York City, Dallas, Chicago, and Richmond, Virginia, MCR prides itself on its industry leadership, innovation, and commitment to outstanding guest experiences. The company has earned prestigious accolades including being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020, receiving the Marriott Partnership Circle Award three times, and securing the Hilton Legacy Award for Top Performer. The TWA Hotel at New York's JFK Airport, developed by MCR, has won several major awards, reflecting the company’s commitment to architectural and operational excellence.

The role of Housekeeper at Home2/Tru by Hilton - Nashville Smyrna is a vital position focused on maintaining the highest standards of cleanliness and hospitality within the hotel. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas to create a welcoming and spotless environment for guests. This role requires keen attention to detail, strong organizational skills, and the ability to work collaboratively with the team to uphold MCR’s universal standards for cleanliness and customer service. The Housekeeper ensures that all workspaces, both front and back of house, are impeccably maintained, contributing directly to the hotel's overall guest satisfaction and positive reputation.

Key responsibilities include completing pre-cleaning tasks such as stocking room supplies and tools on work carts, attending morning stand-up meetings, and assisting with linen handling in the housekeeping laundry room. The Housekeeper thoroughly cleans and restocks assigned guest rooms per shift and participates in additional cleaning projects in storage rooms and public spaces as delegated by supervisors. This role also demands a friendly, approachable demeanor, with team members encouraged to greet guests by name whenever possible and maintain a positive attitude throughout their duties.

Success in this role is measured through guest satisfaction scores, management performance ratings, spot checks by the general and assistant general managers, leadership walkthroughs, and consistent checklist accuracy. The position demands physical endurance and the ability to meet several physical requirements such as stooping, climbing, balancing, kneeling, crawling, standing for extended periods, walking, and performing repetitive motions. The Housekeeper must be able to lift and carry items related to housekeeping tasks safely and efficiently.

MCR values teamwork, product consistency, and quality. The Housekeeper must demonstrate strong communication skills and a can-do attitude, willing to go beyond their traditional role to meet guest needs and uphold the hotel’s standards. This includes accurately completing operational checklists, timely and clear shift handovers, and maintaining proper uniform standards. The company promotes a supportive environment where every team member’s contribution is vital to the overall success and guest happiness.

Employment with MCR is at-will, with no implied contract beyond the ongoing working relationship. The company is committed to reasonable accommodations for employees with disabilities where applicable, ensuring an inclusive and fair workplace. Those interested in this role should be prepared for varied schedules, including evenings, weekends, and holidays, consistent with the dynamic hospitality industry.

By joining Home2/Tru by Hilton - Nashville Smyrna as a Housekeeper, candidates will become part of a leading hospitality organization that prioritizes innovation, quality, career growth, and employee well-being. The role offers numerous benefits such as hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and access to health, dental, and vision insurance after 30 days for full-time employees. This position is ideal for individuals passionate about hospitality, with a commitment to delivering impeccable service and creating memorable guest experiences.