Housekeeper

Rochester, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

Employee assistance program

Uniform allowance

Job Description

Our establishment is a well-regarded hotel committed to delivering exceptional guest experiences through cleanliness, comfort, and superior service. We pride ourselves on maintaining high standards of quality and hospitality, ensuring that every guest feels welcomed and valued throughout their stay. Our team consists of dedicated professionals working together to uphold these values and exceed guest expectations consistently. As a prominent player in the hospitality industry, we strive to create a warm, inviting atmosphere supported by outstanding operational practices and a genuine care for our guests. This role is an essential part of our housekeeping department, a critical team that directly impacts the overall guest experience by ensuring all guest rooms and public spaces are immaculately kept and inviting.

The Room Attendant/Housekeeper position is designed for individuals who possess a keen eye for detail and an unwavering commitment to maintaining cleanliness standards. Under the supervision of the Head of Housekeeping, the room attendant will be responsible for cleaning and organizing guest rooms and public areas to meet our high brand standards. This role requires a positive, upbeat personality combined with a strong work ethic to deliver outstanding customer service. A successful candidate will demonstrate professionalism in appearance and demeanor while performing their duties efficiently and with accuracy. Core responsibilities include changing linens, dusting, vacuuming, replenishing supplies, and cleaning bathrooms and appliances with strict adherence to safety and health regulations.

The housekeeper will also play an integral part in fostering a warm, welcoming environment for hotel guests, ensuring they feel confident and comfortable in the cleanliness and upkeep of their rooms. Beyond routine cleaning tasks, the role involves actively reporting maintenance issues, participating in safety and security training, upholding confidentiality and trust, and assisting with training new team members. Employees in this position must follow standardized cleaning protocols and maintain the cleanliness and orderliness of their work areas and equipment. This position offers an excellent opportunity to grow within the hospitality sector while contributing meaningfully to the guest experience. Our housekeeping staff's professionalism and dedication are vital to our hotel's reputation and ongoing success.

Job Requirements

high school diploma or equivalent preferred
previous experience in housekeeping or related field
ability to perform physical tasks such as lifting, bending, and standing for extended periods
knowledge of cleaning techniques and use of cleaning equipment
understanding and adherence to health and safety regulations
excellent time management skills
good communication skills
ability to work as a team member
availability to work varied shifts including weekends and holidays

Job Qualifications

high school diploma or equivalent preferred
previous housekeeping or cleaning experience is an advantage
ability to work efficiently with attention to detail
strong communication and interpersonal skills
ability to follow instructions and work independently
commitment to maintaining high standards of cleanliness and guest service
basic knowledge of chemical handling and safety procedures
ability to work flexible hours including weekends and holidays

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests
maintains a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room
clean and stock all guest rooms as assigned, including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink
dust, polish furniture, straighten furnishings, and appliances
clean appliances and dishes if applicable
keep head housekeeper informed of room status on a timely basis
greet guests as you encounter them throughout the property
take pride in your work, strictly adhering to all federal, state, local and brand health, safety, and sanitary guidelines
complete training in all areas of security, alcohol, and health and safety, ensuring that all OSHA, state, and federal guidelines for chemical, fire, health, and safety are being followed
follow all safe chemical handling procedures according to the chemical manufacturer's instructions
keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners
work in an organized fashion following the step-by-step process
observe the condition of furniture, walls, trim, carpet, and appliances
report all deficiencies following the hotels' policies
keep lines of communication open within the housekeeping department, participate in daily standup meetings, housekeeping, and all staff meetings
adhere to key control guidelines
assist in quarterly, spring, fall, annual cleaning duties as assigned
turn in lost and found items following the company procedure
assist in training of new staff
participates in and supports a positive, enjoyable work environment
holds an understanding of hotel products and services such as food and beverage, recreation
performs other duties as assigned