Housekeeper

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Hilton Garden Inn Phoenix/Avondale is part of the esteemed Hilton brand, widely recognized for its high standards in hospitality and guest services. The hotel operates under the management of MCR, one of the United States' largest hotel owner-operators with a substantial portfolio of premium-branded properties. MCR leads with a national presence spanning 37 states and 106 cities, managing over 148 hotels across various top-tier brands including Marriott and Hilton. With a commitment to excellence and innovation, MCR is known not just for quality accommodations but also for fostering a positive, team-oriented workplace environment. This particular Hilton Garden Inn location upholds... Show More

Job Requirements

Must be 18 years of age or older
Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to work well under stressful, high-pressure situations
Effective at listening, understanding, clarifying, and resolving concerns
Clear communication skills
Desire to serve all guests
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Must arrive and clock in on time and clock out as scheduled
Must clock in/out for breaks at designated times
Provide sufficient notice when calling out for a scheduled shift

Job Qualifications

Experience in hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Capability to work well under stress and high-pressure situations
Effective listening, conflict resolution, and communication skills
Desire to provide excellent hospitality and guest service
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Commitment to punctuality and adherence to clock-in/out rules
Ability to take scheduled breaks appropriately
Willingness to provide sufficient notice for call-outs

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use the guests' names whenever possible to ensure a proper welcome
Work together to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel facilities and amenities
Support all hotel groups and events
Use relevant technology for the role
Answer incoming calls with friendly service using approved greetings
Keep all areas clean and well-organized
Pitch in to clean guest rooms and public spaces as needed
Greet guests with hospitality while cleaning
Complete pre-cleaning duties including stocking room supplies and tools
Attend morning stand-up meetings
Assist with linen handling in laundry room
Thoroughly clean and restock assigned guest rooms
Perform additional cleaning projects as directed in storage rooms, public spaces, and guest laundry
Accurately complete operational checklists every shift
Submit timely and precise shift handover reports
Adhere to uniform and grooming standards
Communicate clearly and professionally with team members
Demonstrate a positive, can-do attitude
Collaborate effectively with all team members to maintain a welcoming environment

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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