Housekeeper

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Weekend Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Pasadena Hotel and Pool is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a portfolio valued at $5.0 billion encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company boasts over 7,000 team members nationwide and runs hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. MCR has received significant accolades, such as being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020 and earning the Marriott Partnership Circle Award three times, the Hilton Legacy Award for Top... Show More

Job Requirements

Must be 18 years of age or older
Must have a positive attitude and willingness to learn
Experience in hospitality, service, or consumer-facing field preferred
Ability to understand and follow guidelines and procedures
Effective communication skills
Ability to handle pace and pressure in a fast-paced environment
Must be willing to work varied schedules including nights, weekends, and holidays
Punctuality and adherence to clock-in and clock-out times
Ability to lift and perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, and repetitive motions
Must be able to listen effectively and resolve conflicts
Must have a genuine desire to serve guests
Availability for scheduled shifts and providing notice when calling out

Job Qualifications

Experience in hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to work well in stressful, high-pressure situations
Effective listening, conflict resolution, and communication skills
Desire to serve all guests with hospitality and guest service
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Punctuality for shifts and adherence to clock-in/out procedures
Ability to perform physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Commitment to teamwork and collaboration

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure they feel welcomed
Work to contribute to great guest satisfaction scores collectively
Handle challenging guest situations with hospitality and urgency
Have strong knowledge of hotel features and amenities
Support all groups and events at the hotel with awareness
Use relevant technology proficiently for the role
Answer incoming calls with friendly service and approved greetings
Keep all workspaces clean and well-organized
Assist in cleaning guest rooms and public spaces as needed
Always greet guests positively even while cleaning
Complete all operational checklists accurately and timely
Prepare accurate and timely shift handover reports
Wear a clean, approved uniform with nametag and smile
Maintain clear, honest, and professional communication with teammates
Demonstrate a can-do attitude, willing to go beyond traditional roles
Work collaboratively to create a welcoming guest and workplace environment
Complete pre-cleaning duties, including stocking supplies and attending meetings
Thoroughly clean and restock assigned guest rooms each shift
Participate in additional cleaning projects as assigned in public and back-of-house areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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