Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.25
Benefits
Part-time hourly employment
Competitive hourly wage between $16.00 and $16.25 based on experience
Opportunity to work in a vibrant cultural and community-focused environment
Chance to lead and work alongside a dedicated team of volunteers and professionals
Exposure to performing arts event management and operational leadership experience
Potential for skill development in crowd management, emergency response, and customer service
Inclusive and equal opportunity employer supportive of diverse backgrounds
Job Description
The City of Fort Collins is a vibrant and culturally rich municipality committed to fostering an inclusive and dynamic community environment. As part of its Cultural Services Department, the City operates the Lincoln Center, a premier performing arts venue located in the heart of Fort Collins. The Lincoln Center offers a diverse range of performances and events, captivating audiences through its two main performance spaces: the Performance Hall, which seats approximately 1200 people, and the more intimate Magnolia Theater, seating 226. The facility is known for its commitment to providing exceptional patron experiences, supported by a dedicated team of staff... Show More
Job Requirements
- High school diploma or GED required
- College or work experience in Theater, Theater Management, Event Management, Hospitality, or related field preferred
- 3+ years management experience required
- Management of volunteer staff preferred
- Ability to read and understand instructions, emergency procedures, and policy manuals
- Ability to write comprehensive reports and email communications
- Ability to speak clearly and confidently in front of large groups and effectively communicate with staff, clients, patrons, and volunteers
- Current driver's license and be at least 18 years old
Job Qualifications
- Be able to work well independently and while under pressure
- Be able to maintain a constructive working rapport with volunteers, staff, and clients
- Be able to adjust to ever changing situations
- Be able to take a leadership role in difficult situations and when problems arise
- Be able to enforce safety and emergency regulations
- Be able to demonstrate a positive and flexible attitude
- Be able to adhere to a specific professional dress and hygiene code
- Have strong attention to detail and exacting standards
- Have knowledge of basic office programs such as Word and Excel and be able to learn work related software
- Demonstrate the ability to efficiently use necessary technology, including navigating menus and apps on an iPad and operating a PA system
- Have commission settlement skills
- Have crowd management, conflict resolution, and effective communication skills
Job Duties
- Provide superior customer service to all clients and patrons
- Set up the Front of House areas for performances and events
- Lead pre-show meetings with the assigned Volunteer team
- Exhibit effective crowd management skills
- Communicate professionally and competently in person and over the radio
- Take a leadership role in emergency situations until first responders arrive
- Understand and execute emergency and evacuation protocols and procedures
- Work harmoniously with staff and volunteers to manage patron needs
- Carry out verbal and written instructions from leadership team without supervision
- Assist patrons with accessibility issues in compliance with ADA requirements
- Monitor the venues and lobby areas during performances and events
- Lock-up and secure venues and reset lobby areas
- Work with merchandise sales representatives to settle commission payments
- Complete show reports with pertinent information
- Assist in the volunteer interviewing and training process
Job Location
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