House Attendant

Hanover, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Training and development programs

Supportive team environment

Job Description

The hiring establishment is a reputable hotel that takes pride in offering exceptional hospitality services to its guests. As a well-established player in the hospitality industry, this hotel is dedicated to providing a comfortable, clean, and welcoming environment for guests from all over the world. Known for its commitment to high standards, attention to detail, and guest satisfaction, the hotel employs a team of dedicated professionals who work tirelessly to maintain these values. The hotel's culture emphasizes teamwork, professionalism, and continuous improvement while supporting Southern Management's mission, vision, and values.

The role of a Housekeeping Attendant is crucial in ma... Show More

Job Requirements

High school diploma or equivalent
physical ability to perform job functions with attention to detail, speed and accuracy
maintain confidentiality of guest information and hotel data
availability to work during peak operating times including weekends, holidays and special events
ability to stand and exert mobility for up to 8 or more hours
understanding of company emergency procedures and policies
willingness to attend required training sessions and department meetings
ability to follow instructions and work under supervision

Job Qualifications

Previous experience in housekeeping or related field
knowledge of proper chemical handling
excellent written and verbal communication skills
ability to exert physical effort lifting or transporting at least 75 pounds
ability to push/pull carts or equipment up to 250 pounds
excellent time management skills
organized and detail oriented
excellent interpersonal skills
ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
technical knowledge and competency in systems and software such as Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix
previous guest relations training

Job Duties

Maintain complete knowledge of correct maintenance and use of equipment
monitor and maintain cleanliness, sanitation and organization of assigned work areas
ensure security of any assigned keys, beeper, and radios
review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
organize and prioritize daily assignments
review assigned area and complete general removal of any trash or debris on floors
check assigned floor closets and complete linen requisition to replenish linen supplies
stock linen carts with linen and supplies
transport linen carts to appropriate floor closets and stock according to diagram
maintain cleanliness and organization of floor closets
clean designated areas with proper chemicals, tools and equipment
transport any Room Service trays/items in guest hallways to service elevator landings
inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
inspect condition of planters and plants
remove debris, polish planters
empty trash containers, ashtrays and ash urns in all assigned areas
remove trash, debris and cobwebs from all assigned areas
provide timely delivery of any items requested by guests
retrieve items from guest rooms and return to proper storage areas
report any damages or maintenance problems to the Housekeeping Supervisor
turn over any lost and found items to the Housekeeping Supervisor
ensure security of guest room access and hotel property
make up cribs and rollaway beds
transport to designated rooms
stock Housekeeping department supplies
assist Lobby Attendant as assigned
acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
ensure unresolved incidents are reported to Manager/Supervisor
familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
complete all required appraisals
contribute to the team's success by accomplishing tasks and assisting with projects as needed
maintain knowledge and compliance with departmental policies, service procedures, and standards
availability during peak operating times, i.e.: weekends, holidays and special events
work as a team member to ensure our guests have the best possible experience
understand company's emergency procedures and be able to apply them when necessary
report any incidents, property damage or injuries immediately to Manager/Supervisor
attend department meetings and training sessions as necessary
support Southern Management's Mission, Vision, and Values
comply with all Southern Management's policies and procedures
perform various other duties as assigned by Manager and/or Supervisor

Job Location

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