Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
HHM Hotels is a renowned hospitality company recognized for delivering exceptional guest experiences in the hotel industry. Known for its commitment to excellence and sustainability, HHM Hotels operates a network of properties that cater to diverse clientele ranging from business travelers to vacationing families. The company prides itself on maintaining high standards of cleanliness, guest service, and environmental responsibility, exemplified by initiatives such as its EarthView program focused on sustainable practices. HHM Hotels continues to grow as a leader in hospitality by cultivating a workplace culture that values its employees' growth, innovation, and dedication to quality service.
The House Person role at HHM Hotels is a vital position within the housekeeping team, focusing on maintaining the cleanliness and organization of public hotel areas in accordance with established brand standards and sustainability policies. This role ensures that guests experience a welcoming and spotless environment throughout their stay. A House Person at HHM Hotels is not only responsible for the upkeep of guest corridors, public spaces, and linen logistics but also plays an active role in supporting the overall guest satisfaction efforts by assisting guests courteously and responding to inquiries. Working as a House Person offers a clear growth path toward higher roles like Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager, making it an excellent opportunity for those looking to build a career in hospitality.
In this role, the House Person will be tasked with greeting guests warmly, maintaining cleanliness in assigned areas by vacuuming and dusting, collecting and disposing of trash responsibly, and transporting linens to and from hotel floors and laundry sites. The position requires vigilance in inspecting guest areas and reporting maintenance issues promptly to ensure the hotel remains in optimal condition. Additionally, the House Person supports peak operational times by stepping in as a room attendant when needed, contributing to the efficiency and effectiveness of the housekeeping department.
The job demands adherence to safety protocols, including the use of protective safety equipment and compliance with Material Safety Data Sheets (MSDS) and Occupational Safety and Health Administration (OSHA) standards. The House Person also actively participates in the hotel’s sustainability programs, particularly the EarthView initiative, which aims to minimize environmental impact through sustainable cleaning practices and resource management.
Working conditions can be physically demanding, requiring standing, walking, pushing, pulling, lifting up to 25 pounds, bending, and reaching to clean various hotel areas thoroughly. The role may require flexibility in scheduling, including working holidays, weekends, and alternative shifts to meet the operational needs of the hotel. HHM Hotels values employees who embody their core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles drive the company’s commitment to service excellence and employee growth. Overall, the House Person role at HHM Hotels is an essential position that supports the hotel's reputation for cleanliness, guest satisfaction, and sustainable hospitality practices, offering a rewarding career path for dedicated individuals in the hospitality industry.
The House Person role at HHM Hotels is a vital position within the housekeeping team, focusing on maintaining the cleanliness and organization of public hotel areas in accordance with established brand standards and sustainability policies. This role ensures that guests experience a welcoming and spotless environment throughout their stay. A House Person at HHM Hotels is not only responsible for the upkeep of guest corridors, public spaces, and linen logistics but also plays an active role in supporting the overall guest satisfaction efforts by assisting guests courteously and responding to inquiries. Working as a House Person offers a clear growth path toward higher roles like Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager, making it an excellent opportunity for those looking to build a career in hospitality.
In this role, the House Person will be tasked with greeting guests warmly, maintaining cleanliness in assigned areas by vacuuming and dusting, collecting and disposing of trash responsibly, and transporting linens to and from hotel floors and laundry sites. The position requires vigilance in inspecting guest areas and reporting maintenance issues promptly to ensure the hotel remains in optimal condition. Additionally, the House Person supports peak operational times by stepping in as a room attendant when needed, contributing to the efficiency and effectiveness of the housekeeping department.
The job demands adherence to safety protocols, including the use of protective safety equipment and compliance with Material Safety Data Sheets (MSDS) and Occupational Safety and Health Administration (OSHA) standards. The House Person also actively participates in the hotel’s sustainability programs, particularly the EarthView initiative, which aims to minimize environmental impact through sustainable cleaning practices and resource management.
Working conditions can be physically demanding, requiring standing, walking, pushing, pulling, lifting up to 25 pounds, bending, and reaching to clean various hotel areas thoroughly. The role may require flexibility in scheduling, including working holidays, weekends, and alternative shifts to meet the operational needs of the hotel. HHM Hotels values employees who embody their core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles drive the company’s commitment to service excellence and employee growth. Overall, the House Person role at HHM Hotels is an essential position that supports the hotel's reputation for cleanliness, guest satisfaction, and sustainable hospitality practices, offering a rewarding career path for dedicated individuals in the hospitality industry.
Job Requirements
- High school diploma preferred
- previous housekeeping experience required or equivalent training preferred
- work schedule varies and may include working on holidays, weekends and alternate shifts
- requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas
- usage of cleaning chemicals
Job Qualifications
- High school diploma preferred
- previous housekeeping experience required or equivalent training preferred
Job Duties
- Greet and acknowledge guests in a courteous and friendly manner
- inspect assigned areas and perform cleaning tasks accordingly
- collect trash from the service landings and dispose of in outside trash dumpsters
- vacuum and dust guest corridors
- pick up bed and other linen from hotel floors and transport to the laundry collection site
- deliver clean linen to assigned sections
- report maintenance issues
- maintain cleanliness and organization of guest areas
- respond to guest inquiries and assistance
- work as a room attendant when staffing shortages occur or during peak periods
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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