House Attendant

Highgate Hotels is a premier real estate investment and hospitality management company boasting over 30 years of industry experience. With an impressive portfolio of more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America, Highgate manages assets valued at over $15 billion. The company is renowned for its innovative approach to hospitality, expertly guiding properties through all phases of the property cycle—ranging from initial planning and development to recapitalization and disposition. Highgate specializes in developing a diverse array of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that feature contemporary programming paired with advanced digital technology. Their use of industry-leading revenue management tools enables them to effectively analyze and anticipate market trends, thereby enhancing performance and maximizing asset value. Supported by an executive team of established hospitality leaders and global corporate offices, Highgate remains a trusted partner to leading ownership groups and major hotel brands, continually setting new standards within the hospitality sector. More information about the company can be found at www.highgate.com.

This particular opportunity is based at the SpringHill Suites Chandler, located at 225 N. Metro Drive, Chandler, AZ 85226. The role of House Attendant is vital in maintaining the cleanliness and upkeep of assigned areas within the hotel. The House Attendant is responsible for ensuring all public areas and equipment meet the company’s high standards of presentation and hygiene. In addition, the position requires delivering various items to guestrooms, such as express checkout documents and property-specific newspapers. This hourly position plays a critical role in enhancing the guest experience by keeping the environment inviting and functioning smoothly at all times. The House Attendant’s responsibilities include buffing marble floors daily, shampooing carpets and furniture as needed, as well as handling guest luggage requests with courtesy and efficiency. The role also involves managing lost and found items according to hotel protocols and occasionally cleaning guestrooms when necessary. Furthermore, the House Attendant must have knowledge of emergency procedures to assist appropriately during such events, maintain hotel equipment in proper working order, and keep storage areas organized. Completing special projects as assigned by the Housekeeping Manager is also part of the job. This role is integral to ensuring overall guest satisfaction and supporting the day-to-day operations of the housekeeping department, contributing to the exceptional hospitality experience Highgate is known to deliver.