House Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts

Job Description

HHM Hotels is a distinguished hospitality company known for its commitment to excellence, guest satisfaction, and sustainable operations. As a reputable hotel management group, HHM Hotels operates multiple properties that uphold high standards of cleanliness, service, and environmental responsibility. With its focus on delivering memorable guest experiences, HHM Hotels integrates innovative sustainability practices through programs such as EarthView, aiming to reduce environmental impact while maintaining superior hotel services. The company’s philosophy emphasizes people as their greatest asset, encouraging a culture of service, adaptability, and ownership among its staff.

The House Person role at HHM Hotels is a vital position within the housekeeping department. Positioned as the foundation of guest area maintenance, this role requires individuals to clean and maintain public hotel areas in line with established brand and guest service standards. Candidates stepping into this role will play a crucial part in creating a welcoming and pristine hotel environment, enhancing overall guest satisfaction. The role involves diverse responsibilities including trash collection, linen transportation, corridor maintenance, and supporting other housekeeping functions during peak periods or staffing shortages. In addition to hands-on service, the House Person also interacts with guests, responding to inquiries and contributing to a positive guest experience. There is a clear growth path in this position, with opportunities advancing to roles such as Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager.

The role demands a proactive approach to maintaining cleanliness and organization, adherence to safety guidelines such as OSHA standards, and active participation in the company’s sustainability initiatives. Physical stamina is required due to activities such as standing for long periods, lifting up to 25 pounds, and using cleaning chemicals. HHM Hotels values candidates who demonstrate a strong work ethic, commitment to guest satisfaction, and the ability to work collaboratively within the hotel team. The employment type for this position is typically full-time, offering an engaging work environment within a respected hospitality management company. Salary and benefits packages are competitive, designed to attract motivated professionals who align with the company’s core values of excellence and nimbleness.

Job Requirements

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training preferred
  • work schedule varies and may include working on holidays, weekends and alternate shifts
  • requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling
  • usage of cleaning chemicals

Job Qualifications

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training preferred

Job Duties

  • Greet and acknowledge guests in a courteous and friendly manner
  • inspect assigned areas and perform cleaning tasks accordingly
  • collect trash from the service landings and dispose of in outside trash dumpsters
  • vacuum and dust guest corridors
  • pick up bed and other linen from hotel floors and transport to the laundry collection site
  • deliver clean linen to assigned sections
  • report maintenance issues
  • maintain cleanliness and organization of guest areas
  • respond to guest inquiries and assistance
  • work as a room attendant when staffing shortages occur or during peak periods
  • be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • follow sustainability guidelines and practices related to HHM’s EarthView program
  • practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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