Dave's Hot Chicken logo

Hourly Shift Leaders

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.92
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities

Job Description

Dave's Hot Chicken is a rapidly growing restaurant brand that originated from a humble hot chicken stand in East Hollywood. Founded by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan, the company has quickly evolved from a simple parking lot stand to a beloved restaurant chain known for its perfectly fried, juicy, and tender hot chicken. The concept was born from Dave's experience as a chef trained under the prestigious Thomas Keller, which helped shape the unique seasoning and preparation that have since created a cult following. The restaurant offers a menu centered on high-quality hot chicken with spice levels ranging from no spice to an intense "The Reaper." The buzz created on social media, particularly Instagram, propelled the brand into popularity, with long wait times and rave reviews across the United States and Canada. The brand prides itself on its commitment to quality, guest satisfaction, and maintaining an atmosphere inspired by local street art and culture.

The Shift Leader role at Dave's Hot Chicken holds significant responsibility as this position ensures smooth restaurant operations during shifts. This role involves not only managing day-to-day restaurant activities but also leading a team of restaurant teammates. The Shift Leader works closely with the Restaurant Management Team to align all activities with the broader business plan and goals. Supervising staff involves monitoring performance, ensuring adherence to company policies, fostering teamwork, and promoting safety standards. This leadership position requires strong organizational skills, the ability to delegate tasks effectively, and a hands-on approach to training and development of team members.

The Shift Leader is expected to play a vital role in guest experience by greeting guests, addressing their needs and concerns, and ensuring service quality. Daily activities also include operational tasks such as organizing shift schedules, balancing cash drawers, performing quality checks, and maintaining restaurant cleanliness according to health and safety standards. The position also requires managing the kitchen machinery used in food preparation and ensuring all operations comply with food and cash control guidelines.

Moreover, the Shift Leader serves as a role model setting an example in business practices and personnel conduct. Performance-driven and committed to continuous improvement, the Shift Leader must communicate effectively with team members and management, handle conflicts professionally, and ensure the team operates in a high-morale, productive environment. The role necessitates flexibility with work hours, including nights, weekends, holidays, and opening and closing shifts. Essential physical requirements such as the ability to stand long hours, lift heavy items, and work in various conditions are also necessary for this position.

Overall, the Shift Leader at Dave’s Hot Chicken is a crucial leadership role that blends operational management, team supervision, and guest service to contribute to the ongoing success and excellent reputation of this dynamic restaurant brand. Employment is based in New Jersey, with wage details aligned with local minimum wage laws, including tipped and standard minimum wages. This role offers a great opportunity for individuals passionate about the food industry, leadership, and delivering exceptional service in a fast-paced, energetic environment.

Job Requirements

  • Must be at least 18 years old and fluent in English
  • Current student or high school diploma/GED preferred
  • Certified in all stations following the DHC Training Program
  • Flexibility to work nights, weekends, holidays, opening and closing shifts
  • Ability to stand for long periods of time and work in a fast-paced environment
  • Ability to bend and stoop and lift 50 - 75 lbs comfortably
  • Ability to work in close quarters and around heat
  • Positive attitude while conducting any and all duties
  • Commitment to Guest satisfaction
  • Effective communicator with co-workers and the Restaurant Management Team
  • Excellent organization, planning, time management, delegation, and problem-solving skills
  • Must have reliable transportation to work, a driver's license, and proof of insurance
  • Must have telephone or other reliable method of communicating with supervisor and co-workers

Job Qualifications

  • Current student or high school diploma/GED preferred
  • Certified in all stations following the DHC Training Program
  • Excellent organization, planning, time management, delegation, and problem-solving skills
  • Positive attitude and commitment to Guest satisfaction
  • Effective communicator with co-workers and the Restaurant Management Team
  • Ability to provide direction, supervision, and feedback to maintain team morale and productivity

Job Duties

  • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
  • Abide by and enforce the rules and direction given by the Restaurant Management Team and refrain from insubordination
  • Communicate to their immediate Supervisor when additional training guidance and practice is needed
  • Effectively and consistently conduct required Ops Walks and Q&A checks to correct areas of opportunity
  • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
  • Assign duties to specific Team Members based on role and skills
  • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
  • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
  • Ensure Team Members work together to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
  • Use specific kitchen machinery such as ice cream dispensers, fryers, warmers, etc.
  • Ensure Restaurant cleanliness is conducted daily by delegating clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
  • Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
  • Provide direction, supervision, and feedback to maintain high productivity and Team morale
  • Communicate Team Member work performance to the Restaurant Management team and address performance issues
  • Train new and current Team Members on tasks
  • Balance cash drawers and prepare cash deposits as assigned
  • Plan, organize, and implement all daily operational routines and activities
  • Complete all required administrative duties and daily paperwork including checklists
  • Supervise and perform closing and/or opening activities as directed
  • Establish an environment of trust to ensure honest, open, and direct communication
  • Role model and set a positive example for the entire Team
  • Follow all company guidelines for food and cash controls and cost control guidelines
  • Communicate effectively to resolve interpersonal issues

Job Criteria

Experience

Entry Level (1-2 years)


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