Job Overview

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Employment Type

Hourly
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
performance bonuses

Job Description

Burger King is a globally recognized fast-food restaurant chain known for its flame-grilled burgers and quick, reliable service. Established over six decades ago, Burger King has grown into one of the most prominent names in the quick-service restaurant industry, operating thousands of locations worldwide. The company emphasizes quality products, exceptional customer service, and operational excellence. Burger King is committed to creating a friendly and efficient dining experience for customers while maintaining strict standards of cleanliness and safety across all their establishments.

The Hourly Manager position at Burger King plays a crucial role in the smooth operation of the restaurant during their assigned shifts. This role is designed for individuals who are passionate about leadership in a fast-paced environment and who thrive on delivering excellent customer service while ensuring operational efficiencies. As an Hourly Manager, you will direct the team, manage cash and inventory controls, and oversee overall restaurant operations when the salaried management team is not present. This is a non-exempt hourly position that offers a competitive wage and opportunities for career advancement within the company.

In this role, the Hourly Manager leads shift operations by ensuring efficient and accurate preparation and sale of food products, striving to meet Burger King's established speed of service guidelines. You will provide clear, concise directions to team members, set a positive example, and work diligently to manage production and order delivery to maximize speed and quality. Additionally, you are responsible for motivating the team to exceed customer expectations through friendly service and maintaining a clean and safe dining environment.

Another key aspect of the position is building team talent. You will train, direct, and motivate crew members on various workstations, delegate tasks to encourage teamwork, and set challenging goals for the shift. The Hourly Manager also plays a vital role in maintaining restaurant compliance by adhering to government regulations, safety standards, sanitation guidelines, and cash policies. Reporting any violations and enforcing policies ensures a secure environment for both customers and staff.

Financial stewardship is part of the job, as the Hourly Manager assists with profit and loss management through cash control, security measures, and inventory management during their shift. Although certain administrative responsibilities like product ordering, payroll input, and formal disciplinary actions are handled by salaried management, Hourly Managers contribute by helping with recruitment and providing informal coaching.

Overall, this position offers a dynamic work environment where leadership, operational skills, and customer service excellence are essential. Burger King provides comprehensive training, including foundations and Serve Safe Essentials, to support the success of Hourly Managers. This role is ideal for individuals seeking growth in the fast-food industry, with a clear career path leading to assistant management roles and beyond. If you are motivated to lead a team and ensure an outstanding customer experience in a renowned global brand, the Hourly Manager position at Burger King is an excellent career opportunity.

Job Requirements

  • Must be at least eighteen years of age
  • High school diploma or equivalent
  • Willing to complete all required training including foundations and Serve Safe Essentials
  • Ability to lead, direct, and motivate team members
  • Basic math skills
  • Flexible and positive attitude to work in fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • Demonstrated leadership skills
  • Basic math skills
  • Ability to motivate and train team members
  • Strong communication and interpersonal skills
  • Knowledge of food safety and sanitation principles
  • Experience in customer service or food service industry preferred

Job Duties

  • Directs efficient and accurate preparation and sale of products for prompt customer delivery within speed of service guidelines
  • Provides production direction to team clearly and concisely
  • Sets an example by working hard to implement the shift plan and ensure smooth production
  • Identifies and resolves bottlenecks in food preparation and order delivery
  • Demonstrates patience and positive attitude while delegating tasks
  • Motivates team to exceed customer expectations with food and friendly service
  • Resolves customer feedback and complaints professionally and timely
  • Directs, trains, and motivates team members during shifts on workstations
  • Delegates work to encourage teamwork and efficient restaurant operation
  • Ensures compliance with government regulations, safety, sanitation, and cash policies
  • Reports violations and takes initiative on safety and sanitation issues
  • Performs cash management, reconciles deposits, and manages inventory
  • Assists in recruitment and informal coaching of team members

Job Criteria

Experience

Mid Level (3-7 years)


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