Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Career advancement opportunities
training programs
Retirement Plan
Job Description
Burger King is a globally recognized quick-service restaurant chain known for its flame-grilled burgers and exceptional customer service. Established in 1954, Burger King has grown to become one of the largest fast-food hamburger chains with thousands of locations worldwide. The company prides itself on delivering high-quality food in a fast, friendly environment, prioritizing speed of service and customer satisfaction. As a leading brand in the fast-food industry, Burger King continuously innovates its menu while ensuring operational excellence and team development in every restaurant.
The Burger King Hourly Manager is a key leadership role crucial to the smooth functioning of restaurant operations during assigned shifts. As an Hourly Manager, you will lead a team of crew members to ensure efficient, accurate food preparation and prompt customer service, consistently adhering to established speed of service guidelines. This position plays an essential role in managing cash and inventory controls and maintaining compliance with food safety, sanitation, security, and operational policies. The Hourly Manager is expected to uphold the Burger King brand's reputation by fostering a positive, motivating workplace atmosphere and delivering outstanding customer experiences.
The role involves directing shift operations, managing customer service, building team talent, ensuring restaurant compliance, and assisting with profit and loss management. You will delegate tasks, troubleshoot bottlenecks in food preparation, and inspire team members to exceed customer expectations through friendly, courteous service. Training and developing team members during your shift adds to enhancing restaurant results and ensuring smooth teamwork. The Hourly Manager will also take initiative to report and address safety or sanitation issues promptly and manage cash handling processes such as reconciling deposits and executing inventory management. Although some administrative duties such as ordering products, formal disciplinary actions, payroll input, and performance reviews fall outside this role, you will support salaried management with recruiting and informal employee guidance.
This position requires strong leadership skills, patience, and a positive attitude. The ability to communicate clearly and work collaboratively with team members during busy shifts is essential. The role reports to the Restaurant General Manager and may be supervised by the Assistant Manager or coached by the District Manager. Employment is on a non-exempt, hourly basis. Advancement opportunities include greater scope and responsibility as an Hourly Manager at higher volume restaurants or progression to an Assistant Manager position, making this an excellent opportunity for career growth within the Burger King organization.
Overall, the Burger King Hourly Manager position is ideal for those passionate about fast-paced team leadership, customer service excellence, and operational effectiveness in the quick-service restaurant industry.
The Burger King Hourly Manager is a key leadership role crucial to the smooth functioning of restaurant operations during assigned shifts. As an Hourly Manager, you will lead a team of crew members to ensure efficient, accurate food preparation and prompt customer service, consistently adhering to established speed of service guidelines. This position plays an essential role in managing cash and inventory controls and maintaining compliance with food safety, sanitation, security, and operational policies. The Hourly Manager is expected to uphold the Burger King brand's reputation by fostering a positive, motivating workplace atmosphere and delivering outstanding customer experiences.
The role involves directing shift operations, managing customer service, building team talent, ensuring restaurant compliance, and assisting with profit and loss management. You will delegate tasks, troubleshoot bottlenecks in food preparation, and inspire team members to exceed customer expectations through friendly, courteous service. Training and developing team members during your shift adds to enhancing restaurant results and ensuring smooth teamwork. The Hourly Manager will also take initiative to report and address safety or sanitation issues promptly and manage cash handling processes such as reconciling deposits and executing inventory management. Although some administrative duties such as ordering products, formal disciplinary actions, payroll input, and performance reviews fall outside this role, you will support salaried management with recruiting and informal employee guidance.
This position requires strong leadership skills, patience, and a positive attitude. The ability to communicate clearly and work collaboratively with team members during busy shifts is essential. The role reports to the Restaurant General Manager and may be supervised by the Assistant Manager or coached by the District Manager. Employment is on a non-exempt, hourly basis. Advancement opportunities include greater scope and responsibility as an Hourly Manager at higher volume restaurants or progression to an Assistant Manager position, making this an excellent opportunity for career growth within the Burger King organization.
Overall, the Burger King Hourly Manager position is ideal for those passionate about fast-paced team leadership, customer service excellence, and operational effectiveness in the quick-service restaurant industry.
Job Requirements
- Must be at least eighteen years of age
- High school diploma or equivalent
- Demonstrated leadership skills
- Basic math skills
- Willing to complete all required training such as Foundations and Serve Safe Essentials
- Ability to work flexible hours including weekends and holidays
- Good communication skills
- Ability to handle multiple tasks in a fast-paced environment
- Physical ability to stand for long periods and perform restaurant duties
Job Qualifications
- High school diploma or equivalent
- Demonstrated leadership skills
- Basic math skills
- Ability to motivate and train team members
- Strong communication and customer service skills
- Willingness to complete required training such as Foundations and Serve Safe Essentials
- Understanding of employment laws and company policies
- Ability to maintain a positive and professional attitude during busy shifts
- Experience with cash handling and inventory management preferred
- Ability to work collaboratively with management and team members
Job Duties
- Leads shift operations by directing efficient and accurate food preparation and sales
- Provides clear production direction to team members
- Sets an example by implementing shift plans and ensuring smooth production
- Identifies and resolves bottlenecks in food preparation and order delivery
- Demonstrates patience and positivity in delegating tasks
- Motivates team to exceed customer service expectations with food and friendly service
- Resolves customer feedback and complaints professionally and timely
- Trains and motivates team members on workstations during shift
- Delegates work to promote teamwork and operational efficiency
- Maintains order and discipline among employees during shift
- Adheres to compliance with government, food safety, security, cash, and operational policies
- Ensures cleanliness and sanitation standards are met
- Reports safety, sanitation, or security violations promptly
- Manages cash and inventory controls including reconciling deposits and identifying discrepancies
- Assists salaried management with team recruitment and informal guidance
- Does not conduct formal disciplinary actions
- Supports a safe and secure environment for customers and team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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