Hotel Valet Attendant - Westin Austin Hotel

Towne Park is a leading hospitality services company known for its commitment to delivering exceptional experiences that create smiles and positive impacts every day. Founded with the mission to provide compassionate, attentive, and friendly service, Towne Park proudly serves millions of patients, visitors, and guests across various locations. The company’s core values emphasize making a meaningful difference in the lives of those they serve, whether by easing the anxiety of a patient and their family, creating memorable guest experiences in new cities, or supporting colleagues and team members. Towne Park’s dedication to service excellence makes it a rewarding place to build a career that is more than just a job – it's an opportunity to create happiness and make a lasting impact.

As a company focused on hospitality, Towne Park offers a dynamic work environment where every interaction is an opportunity to brighten someone’s day. Employees are encouraged to engage with guests warmly, using professional etiquette and genuine care to enhance their experience. The company fosters a culture of teamwork, respect, and continuous growth, ensuring that the team members are equipped and supported to perform their roles efficiently and safely.

The Guest Service Associate role at Towne Park is a critical position responsible for providing outstanding hospitality services. This role involves parking and retrieving guest vehicles in a safe and prompt manner, assisting with luggage handling, and supporting guests’ needs throughout their visit. The Guest Service Associate is expected to greet and engage with guests in a friendly, professional way, ensuring a welcoming atmosphere from arrival to departure. By expertly handling vehicles, offering directions, assisting with reservations, and providing information about facility amenities and local attractions, this role directly contributes to the positive impressions guests have during their visit.

Towne Park recognizes the importance of competitive and fair compensation. The hourly base pay for the Guest Service Associate ranges from $10 to $11, with additional tips ranging from $13 to $15 per hour. Work schedules are flexible and discussed during the interview process, with weekend availability being recommended. Employees who qualify are also eligible for a range of benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and participation in the company’s 401k retirement savings plan.

The position also demands physical stamina and the ability to perform tasks under varying weather conditions, often outside for prolonged periods. It requires considerable physical activity such as lifting, running, walking, handling objects, climbing stairs, and other movements. Towne Park ensures reasonable accommodations to support individuals with disabilities in fulfilling these essential functions.

This role requires a valid driver’s license, knowledge of customer service principles, and demonstrated skills in communication, basic math, and safe vehicle operation. Towne Park’s Guest Service Associates are essential to the company’s mission to create smiles daily and make every guest’s experience memorable and enjoyable. Joining Towne Park means becoming part of a team where your efforts truly count and where your work impacts lives positively every single day.