Hotel Valet Attendant - Renaissance Hotel Cincinnati

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $9.00 - $11.00

Work Schedule

Day Shifts

Split Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company dedicated to providing exceptional service and convenience to its customers. Renowned for its professional valet and parking services, Towne Park operates in various locations across the United States, often partnering with hotels, airports, hospitals, and event venues to enhance guest experiences with reliable and courteous parking solutions. The company is committed to maintaining competitive compensation and comprehensive benefits for its employees, ensuring a supportive work environment that fosters growth and excellence in customer service.

The Guest Service Associate role at Towne Park is a pivotal position focused on delivering outstanding hospita... Show More

Job Requirements

High school diploma or GED
Valid driver’s license for the state of work or commutable distance
At least one month of related experience or training or equivalent education and experience
Ability to read and comprehend simple instructions and write correspondence
Ability to operate a manual transmission highly desirable
Ability to perform parallel parking
Ability to lift up to 100 pounds occasionally

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state or within a commutable distance from state of employment
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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