Hotel Valet Attendant - Hourly + Tips = $11-$18/HR Potential - Signia Hilton Bonnet Creek

Towne Park is a professional parking and hospitality services company known for delivering exceptional guest experiences through attentive and friendly service. With a strong commitment to safety, reliability, and customer satisfaction, Towne Park operates by providing valet parking, shuttle services, and various guest assistance tasks at multiple property types including hotels, event venues, airports, and other commercial locations. The company prides itself on fostering a welcoming environment for guests and employees alike, emphasizing professionalism, efficiency, and positive interactions. Towne Park offers competitive compensation packages that recognize and reward outstanding service, providing a base pay and generous tips for qualified associates.

The Guest Service Associate role at Towne Park is designed to deliver top-notch hospitality services to guests by ensuring smooth, safe, and friendly vehicle parking and retrieval processes. This position requires associates to manage guest vehicles responsibly, assist with luggage, provide directions and information, and represent the company with exemplary professionalism. The role demands performing duties in a physically active environment, often outdoors, with necessary attention to guest needs and operational procedures. Anchored in a customer-first philosophy, Guest Service Associates play a pivotal role in enhancing the guest experience from arrival to departure.

This hourly position offers a base pay of $10.98 plus an additional $7 per hour in tips, positioning it as a financially rewarding opportunity for individuals passionate about hospitality and customer service. The work schedule includes morning and evening shifts and requires availability to handle duties during these periods. Employees in this role are eligible to participate in various insurance programs such as accident, critical illness, and hospital indemnity insurance, as well as telemedicine services and a 401k retirement savings plan, contingent on job classification and employment duration. This outlines Towne Park's commitment to supporting its team members with beneficial employee programs alongside competitive wages.

Guest Service Associates are expected to embody Towne Park's values through a friendly and professional demeanor, greeting guests warmly and personalizing interactions by using guest last names when available. The position involves critical tasks such as parking and retrieval of vehicles with utmost care, assisting guests with bell services and luggage, and providing informative assistance related to directions, taxis, reservations, and local attractions. Associates must also handle parking logistics, including issuing claim checks, collecting keys, tracking vehicle details, and managing the collection of parking fees when required. Maintaining accuracy in all ticket information and consistently delivering service excellence is fundamental to the role.

Physical demands of the job include extended periods of standing, walking, handling luggage, opening doors for guests, and occasional exertion of force up to 100 pounds, highlighting the need for a physically fit and proactive individual. The role may require working in various weather conditions with the expectation that associates adapt accordingly. Towne Park ensures reasonable accommodations are available to support associates with disabilities.

Overall, the Guest Service Associate role at Towne Park is perfect for individuals seeking an active, guest-focused position in the hospitality industry that offers competitive compensation, opportunities for benefits, and a positive, team-oriented work environment.