
Hotel Valet Attendant - $17-23/ Hour Potential! - Fontainebleau Miami Beach
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $10.98 - $20.98
Work Schedule
Flexible
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a prominent parking management company that specializes in providing comprehensive parking solutions for a variety of settings including hotels, airports, hospitals, and event venues. The company is dedicated to delivering exceptional customer service through innovative technology and a professional team, ensuring a seamless and pleasant parking experience for guests and clients alike. Towne Park's commitment to safety, efficiency, and hospitality has established it as a trusted leader in the parking industry across multiple locations. The company offers competitive compensation and benefits packages aimed at attracting and retaining skilled service professionals who align with their values of excellence and customer satisfaction.
The role of Guest Service Associate at Towne Park is designed for individuals who thrive in a fast-paced hospitality environment and exhibit a friendly, attentive, and professional demeanor while interacting with guests. This position primarily involves managing guest vehicle parking and retrieval with a focus on safety and efficiency. The Guest Service Associate is also responsible for assisting guests with luggage handling, providing directions, and responding to various inquiries to enhance the overall guest experience. Key responsibilities include greeting guests warmly by name, demonstrating excellent communication and problem-solving skills, explaining parking procedures and rates, issuing claim checks, and maintaining accurate records related to vehicle handling. The role demands physical stamina as it involves standing for extended periods, walking outdoors in various weather conditions, and lifting items when assisting guests. Candidates must hold a valid driver's license and exhibit the ability to operate vehicles safely, including parallel parking and manual transmissions where necessary. Towne Park offers a competitive hourly wage starting at $10.98 with additional tips ranging from $5 to $10 per hour, creating an attractive earning opportunity.
This position's work schedule may include early mornings, late evenings, or varied shifts requiring open availability. Towne Park supports its employees by providing accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) retirement savings plan, subject to eligibility. The company fosters a supportive work environment emphasizing teamwork, safety, and respect for all employees and guests. The Guest Service Associate plays a critical role in upholding Towne Park's standards of hospitality and operational excellence, requiring attention to detail, a proactive approach to customer service, and a dependable work ethic. This role offers a rewarding career path for those passionate about delivering top-tier service and contributing to a reputable organization in the hospitality and parking industry.
The role of Guest Service Associate at Towne Park is designed for individuals who thrive in a fast-paced hospitality environment and exhibit a friendly, attentive, and professional demeanor while interacting with guests. This position primarily involves managing guest vehicle parking and retrieval with a focus on safety and efficiency. The Guest Service Associate is also responsible for assisting guests with luggage handling, providing directions, and responding to various inquiries to enhance the overall guest experience. Key responsibilities include greeting guests warmly by name, demonstrating excellent communication and problem-solving skills, explaining parking procedures and rates, issuing claim checks, and maintaining accurate records related to vehicle handling. The role demands physical stamina as it involves standing for extended periods, walking outdoors in various weather conditions, and lifting items when assisting guests. Candidates must hold a valid driver's license and exhibit the ability to operate vehicles safely, including parallel parking and manual transmissions where necessary. Towne Park offers a competitive hourly wage starting at $10.98 with additional tips ranging from $5 to $10 per hour, creating an attractive earning opportunity.
This position's work schedule may include early mornings, late evenings, or varied shifts requiring open availability. Towne Park supports its employees by providing accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) retirement savings plan, subject to eligibility. The company fosters a supportive work environment emphasizing teamwork, safety, and respect for all employees and guests. The Guest Service Associate plays a critical role in upholding Towne Park's standards of hospitality and operational excellence, requiring attention to detail, a proactive approach to customer service, and a dependable work ethic. This role offers a rewarding career path for those passionate about delivering top-tier service and contributing to a reputable organization in the hospitality and parking industry.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state of employment or nearby state
- One month related experience and/or training
- Knowledge of customer service principles
- Ability to operate a vehicle safely including parallel parking
- Ability to communicate effectively in English
- Physical ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
- Available to work AM/PM shifts with open availability
- Willingness to work outdoors in varying weather conditions
- Strong interpersonal skills
- Ability to follow established procedures and guidelines
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic arithmetic operations including addition subtraction multiplication and division
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant friendly and professional demeanor with all guests co-workers and clients
- Greet guests within five feet using professional and friendly demeanor and guest last names
- Use salutation of the day and welcome guests to the location while practicing proper phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed including opening all vehicle and hotel doors
- Assist guests with directions taxis reservations and other inquiries
- Provide information about outlets meeting rooms amenities and local attractions
- Deliver messages items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon guest arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys
- Complete and maintain all ticket information including key tag guest folio vehicle location damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
- Post up in designated areas when not completing tasks
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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