Hotel Sales & Events Coordinator

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.25 - $25.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Professional training

competitive pay

Paid Time Off

Job Description

SREE Hotels LLC is a rapidly expanding property management company known for its dynamic portfolio of 24 brand-name hotels across key markets in the Southeast, including Charlotte, Raleigh, Durham, Columbia, Cincinnati, and Myrtle Beach. The company specializes in managing prestigious brands such as Marriott and Hilton, reflecting their commitment to excellence in the hospitality industry. Their corporate office is situated in the Ballantyne area of Charlotte, NC, providing convenient access to major highways and airports, making business travel efficient and straightforward. SREE Hotels prides itself on offering exceptional career growth opportunities, a positive work environment, and comprehensive employee benefits.

We are currently seeking a Sales and Events Coordinator to support our three Marriott-branded hotels—Courtyard, Residence Inn, and SpringHill Suites—located in Concord, NC. This full-time position offers competitive pay along with extensive professional training and development, supported by a responsive corporate team. The role plays a vital part in the coordination and execution of events and group meetings, acting as a liaison between the sales team and clients to ensure seamless communication and customer satisfaction.

As a Sales and Events Coordinator, you will be responsible for managing and updating all active event files, tracking group room night pick-up and catering sales, and assisting with deliveries and setups related to group events. Your role involves detailed coordination support for Sales Managers and the Sales Director to facilitate efficient planning and execution of functions. This includes preparing banquet event orders (BEOs), maintaining detailed calendars, conducting site tours, and helping with proposal and contract preparation.

The ideal candidate will possess prior experience in hospitality sales, catering, hotel front desk operations, or event coordination. Familiarity with reservation systems such as FOSSE or OnQ is advantageous. Strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently are essential. The position requires availability for some evenings and weekends to support scheduled events.

This role offers not only a chance to grow professionally within one of the fastest-growing hotel management companies in the Southeast but also a comprehensive benefits package that includes fully-paid health insurance after three years of service, dental and vision insurance, and a matching 401K program. Join SREE Hotels and be part of a passionate team dedicated to hospitality excellence and creating memorable experiences for our guests and clients.

Job Requirements

High school diploma or equivalent
Prior experience in hospitality sales, catering, hotel front desk, or events
Ability to work some weekends and evenings based on booked events
Excellent communication and organizational skills
Ability to manage multiple tasks and priorities
Proficiency with computer and reservation systems
Physical ability to sit, stand, walk, use hands, and lift up to 25 pounds
Must maintain professional appearance and conduct
Ability to provide excellent customer service and resolve conflicts effectively

Job Qualifications

Prior experience in hospitality sales, catering, hotel front desk or events
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Strong written and verbal communication skills
Proficiency in calculating figures such as discounts, commissions and percentages
Ability to apply concepts of basic algebra and geometry
Problem-solving skills to handle diverse situations
Ability to interpret instructions in written, oral, diagram or schedule form
Familiarity with reservation systems like FOSSE or OnQ is a plus
Prior hotel environment experience is advantageous

Job Duties

Maintains and updates all active files
Logs in pick-up of room nights, food and beverage, after event actualization weekly in sales database
Uncovers detailed information from meeting planners to aid hotel outlet staffing
Supports Sales Department with deliveries, shipments and disbursements of group equipment and materials
Updates function books, calendars or computer systems as group agendas are finalized
Notifies Sales Management of changes or additions to agendas
Attends sales and property meetings
Follows up with group blocks prior to cut-off dates
Answers incoming calls and handles requests
Provides phone, email, and office coverage to assist customers
Blocks space and creates banquet event orders (BEOs) for all events
Prepares group resumes, daily function reports and distributes event information
Resolves client issues to ensure satisfaction
Ensures accurate billing, commissions, and deposits
Conducts hotel site tours
Assists Sales Managers with group rooming lists, convention kits and collateral
Types proposals, contracts and BEOs
Communicates messages to Sales Managers and Director
Attends pre-conference meetings to ensure client satisfaction
Maintains professional relationships with team members and guests
Presents a professional image
Performs additional duties as requested