Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,725.35 - $63,991.07
Work Schedule
Flexible
Benefits
competitive salary
Wages
Comprehensive benefits package
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its exceptional service, elegant accommodations, and commitment to creating memorable guest experiences. Founded in 1960, Four Seasons has grown into a leader in the luxury hotel industry, operating more than 100 properties worldwide, including hotels, resorts, and residences. The company prides itself on its dedicated team members who are passionate about delivering world-class service with a genuine heart, embodying a culture that values mutual respect and personal growth. With a focus on innovation, quality, and sustainability, Four Seasons continues to set the benchmark for excellence in... Show More
Job Requirements
- US work authorization is required
- full availability for days, evenings, weekends, holidays and overnights
- passion for flawless service and integrity
- minimum 2 years of customer service experience
- at least 1 year in leadership or supervisory role preferred
- effective team leadership skills
- knowledge of hotel safety protocols
- excellent communication skills
- proficiency in Microsoft Office
- ability to handle crisis situations calmly
- flexibility to work irregular hours
Job Qualifications
- Minimum 2 years of customer service-based experience
- at least 1 year in a leadership, supervisory, or acting-supervisory capacity preferred
- proven ability to lead and motivate a team in a high-end hospitality or similar customer-focused environment
- in-depth understanding of hotel safety protocols, emergency response procedures, and security technology systems
- strong written and verbal communication skills, including report writing and incident documentation
- proficiency in basic computer applications, including Microsoft Office Suite and security reporting systems
- demonstrated sound judgment, conflict resolution skills, and ability to remain calm under pressure
- availability and flexibility to respond to incidents or operational needs outside of scheduled hours, if required
Job Duties
- Assist the director in supervising the Hotel Safety team
- act as a member of the Emergency Response team responding in cases of fire, accidents, safety concerns and calls for medical assistance
- correct and report fire hazards or health and safety hazards
- report and investigate occurrences of accidents, complaints, criminal activity and crisis situations
- assist in managing department key control systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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