Hotel Reception Supervisor

Mesa, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement plans

Employee Discounts

training programs

Career development opportunities

Job Description

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and maintaining an upscale standard of service across its wide range of accommodations. Established with a mission to offer exemplary hospitality paired with affordable pricing, Hilton caters to both corporate and leisure travelers, ensuring that every stay is marked by comfort, convenience, and personal attention. As a distinguished hotel brand, Hilton continues to uphold its core values such as honesty, moral courage, and collaboration, which are instrumental in fostering a professional work environment and delivering unparalleled guest satisfaction.

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Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service roles
Proven leadership or supervisory experience
Ability to work flexible hours including weekends and holidays
Strong organizational and multitasking skills
Dependability and strong work ethic
Excellent command of English language

Job Qualifications

Experience in hotel front desk or supervisory roles
Strong customer service and leadership skills
Ability to manage and train a team effectively
Excellent communication and interpersonal skills
Problem-solving capabilities in guest relations
Knowledge of hospitality industry standards and practices
Familiarity with reservation and front office management systems

Job Duties

Oversees front desk operations
Provides guest service guidance and leadership to ensure consistent customer service
Assigns and instructs team members in details of work
Monitors lobby traffic to make staffing adjustments accordingly
Resolves customer complaints
Trains supervises schedules and assists in evaluating staff
Maintains standards aligned with Hilton's hospitality values

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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