Hotel Reception Desk Agent

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Opportunities for career advancement
wellness benefits

Job Description

Cascada Thermal Springs and Hotel is a distinguished establishment located in Portland, Oregon's vibrant Alberta Arts District. This luxurious hotel and spa complex is renowned for its commitment to sustainability, holding the prestigious LEED Platinum certification. The property combines eco-friendly design with cutting-edge hydrothermal spa facilities to offer guests a unique holistic wellness experience. As a serene haven, Cascada Thermal Springs and Hotel focuses on creating a calm and rejuvenating environment where guests can escape the hustle of everyday life while indulging in premium comfort and exceptional service. The hotel boasts elegantly appointed rooms, thoughtfully designed amenities, and a commitment... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a guest services role preferred, ideally in the hospitality industry
  • Strong attention to detail and excellent organizational skills
  • Ability to work effectively and independently in a fast-paced environment
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Ability to lift and move up to 25 pounds and stand for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a guest services role preferred, ideally in the hospitality industry
  • Strong communication and interpersonal skills
  • Ability to remain calm and professional in stressful situations
  • Excellent organizational skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Flexibility to work various shifts including evenings, weekends, and holidays

Job Duties

  • Welcome guests warmly and provide assistance with check-in and check-out procedures
  • Handle guest inquiries and resolve issues in a friendly and professional manner
  • Maintain accurate guest records and make and manage reservations
  • Collaborate with other departments to ensure guest satisfaction
  • Ensure the reception area is tidy and presentable
  • Communicate clearly and effectively with guests and team members
  • Support the Front Office Manager and Assistant Front Office Manager in daily operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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