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HOTEL PUBLIC AREAS ATTENDANT - AM AND PM SHIFTS AVAILABLE

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.40
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

complimentary and discounted Hyatt hotel rooms
paid time off (PTO)
competitive pay
401(k) match
Employee stock option plan
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass/discounted parking
free meals provided in employee cafeteria
opportunities for career growth

Job Description

Hyatt is a globally recognized leader in the hospitality industry, renowned for its dedication to providing exceptional guest experiences across its portfolio of luxury and full-service hotels and resorts. With a commitment to quality, innovation, and outstanding customer service, Hyatt has established itself as a premier brand that values its guests and employees alike. The company fosters a supportive and inclusive work environment where associates are encouraged to develop their skills and grow their careers while delivering top-tier service to guests. Hyatt prides itself on maintaining high standards of cleanliness, comfort, and hospitality that create memorable stays for travelers around the world.

The role of the Public Areas Attendant at Hyatt is integral to maintaining the impeccable standards of cleanliness and guest satisfaction throughout the hotel property. This position is ideal for individuals passionate about hospitality and dedicated to creating meaningful experiences through their attentive and efficient service. As a Public Areas Attendant, you will be responsible for keeping all public spaces within the hotel clean, orderly, and welcoming. This role demands exceptional communication skills and a strong commitment to guest service, as it involves frequent interactions with guests, responding promptly to their needs and ensuring their comfort and satisfaction.

The position is fast-paced and involves a dynamic variety of tasks, including following detailed daily cleaning schedules and using approved chemicals safely and effectively. You will also be required to complete important safety training, such as Chemical Training and Blood Borne Pathogens Training, to perform your duties responsibly. Security and confidentiality are paramount, and you will maintain the privacy of all guest and hotel information. Flexibility is key, as the role requires working various shifts, including weekends and holidays, to meet the hotel’s operational needs. Beyond cleaning duties, Public Areas Attendants may also assist with guest requests, making this role vital to the overall guest experience.

Hyatt values associates who show readiness to take on diverse responsibilities and grow within the company. Working at Hyatt offers competitive pay and a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement. The environment encourages teamwork and professional development, making it an excellent opportunity for those seeking a rewarding career in hospitality. If you are attentive, proactive, and eager to contribute to a team that prioritizes guest satisfaction, the Public Areas Attendant position at Hyatt is a perfect fit for you.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or cleaning services preferred
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Ability to handle cleaning chemicals safely
  • Physical capability to perform required duties including lifting and walking
  • Flexibility to work various shifts including weekends and holidays
  • Willingness to complete required training
  • Commitment to maintaining confidentiality and security of guest information

Job Qualifications

  • A true desire to satisfy the needs of others in a fast paced environment
  • Preferred candidates will have refined verbal communication skills
  • Must be able to push and pull a moderate amount of weight
  • Must be able to bend at the waist, kneel down, stand, and walk for long periods of time
  • Must be able to work any day including weekends and holidays
  • Ability to work shifts between 6:00am and 8:00pm or 1:00pm and 11:30pm
  • Preferred candidates will have completely open schedule availability
  • Able to perform both Public Areas Attendant and Guest Request Runner duties as needed

Job Duties

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
  • Respond promptly and efficiently to guest complaints and needs
  • Respond to pages and radio calls immediately
  • Complete duties on the daily checklist/railroad schedule
  • Follow proper use of approved chemicals and accurately label chemical containers
  • Always use gloves and goggles when handling chemicals
  • Complete Chemical Training and Blood Borne Pathogens Training
  • Ensure security and confidentiality of all guest and hotel information and material
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings
  • Work weekends and holidays as necessary
  • Assist with Guest Request Runner responsibilities
  • Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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