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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition Reimbursement
Professional certification reimbursement
Job Description
Delaware North Gaming is a renowned hospitality and gaming company recognized for delivering exceptional guest experiences through its diverse portfolio of entertainment and lodging services. With over a century of history as a family-owned enterprise, Delaware North prides itself on fostering a global legacy of excellence and innovation. The company operates in various iconic venues, including stadiums, national parks, casinos, restaurants, and hotels, offering career opportunities that combine passion, growth, and a dynamic work environment. One of Delaware North's notable properties is the Southland Casino Hotel located in West Memphis, Arkansas. This casino hotel is a vibrant destination featuring more... Show More
Job Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Willingness to work overnight shifts including weekends and holidays
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Basic computer skills
Job Qualifications
- Limited night agent experience required
- Previous hotel front desk or housekeeping experience preferred
- Customer service experience is required
- Ability to work without direct supervision
- Microsoft Office Suite experience is a big plus
- Good interpersonal communication skills in person and by phone
Job Duties
- Reconcile charges and payments, input sales from multiple systems, balance accounts, review deposits, and complete all required shift-closing reports
- Support guest satisfaction by scheduling services and wake-up calls, reporting maintenance and technology issues, and responding to emergencies according to protocol
- Understand guest folios and adjust as needed while accurately quoting rates, making reservations, posting charges, and monitoring credit limits
- Demonstrate proficiency in Windows, Microsoft Suite, Versa PMS, Salto Key Systems, HotSOS, Duetto Loyalty, Oasis Loyalty, and other approved applications
- Manage front desk and housekeeping communication by answering calls promptly, recording requests, delivering supplies, and assisting with room readiness tasks
- Stay informed on group activities, document and report unusual occurrences, troubleshoot basic system errors, and ensure accurate, timely documentation throughout the shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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