Hotel Oregon Front Desk - Housekeeper

McMenamins Hotel Oregon is part of McMenamins, a family-owned company with locations in Oregon and Washington that offers a unique blend of handcrafted beer, wine, cider, spirits, and coffee alongside honest pub fare. The company is well-known for embracing community, art, history, music, food, drink, and fun, ranging from neighborhood pubs to historic hotels. McMenamins fosters a welcoming environment that promotes diversity, equity, and inclusion, making it a vibrant place to work. They provide seasonal and long-term career opportunities, reflecting their commitment to employee growth and community engagement. The organization focuses heavily on restoring historic buildings while serving the local community through financial support to schools and nonprofits, as well as collaborating with other local businesses. Their properties act as hubs where people gather to relax, socialize, and strengthen community bonds.

The position available at McMenamins Hotel Oregon is a combined role of Housekeeper and Hotel Front Desk Agent, offering a dynamic work environment where team members play a crucial role in ensuring guests have a comfortable, enjoyable stay. As a housekeeper, the individual is responsible for maintaining cleanliness and upkeep of hotel guest rooms, including daily preparation, changing linens, cleaning bathrooms, floors, and linen closets. Attention to detail and adherence to company policies and procedures are vital, as is the ability to assist other departments such as maintenance or front desk as needed. Providing excellent customer service is paramount, assisting guests with their requests such as providing cribs, ironing boards, or answering questions. The housekeeper must demonstrate strong mental agility and multitasking in a fast-paced environment and be capable of working both independently and collaboratively as part of a team.

On the front desk side, the role involves managing reservations, checking guests in and out, handling payments, signing in and out keys, pagers, and phones, and serving as the first and last point of contact for overnight guests. The front desk agent must ensure guest satisfaction by providing helpful information about the property and local attractions, managing phone calls, and supporting other departments. This position demands excellent customer service skills, the ability to multitask efficiently, knowledge of property events, and emergency procedures. The ideal candidate is flexible, enjoys engaging with guests, and is able to thrive in a busy, deadline-driven workplace. This dual role offers opportunities to grow within the organization, benefiting from a supportive work culture that values work-life balance, career development, and employee well-being.