Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Caesars Entertainment is a globally renowned entertainment and hospitality company known for its rich history and commitment to delivering extraordinary experiences to guests. With a legacy rooted in innovation and exceptional service, Caesars operates some of the most iconic resorts and casinos worldwide, offering a diverse array of amenities including gaming, luxurious accommodations, vibrant entertainment, dining, and wellness facilities. The company prides itself on creating spectacular worlds that immerse, inspire, and connect its guests, embodying its mission to "Create the Extraordinary." Caesars Entertainment fosters a strong corporate culture centered on values such as blazing the trail, winning together, and being all-in on service, ensuring a supportive and dynamic environment for both guests and team members.
The role of Hotel Operations Supervisor at Caesars Entertainment is a pivotal leadership position responsible for overseeing the Front Desk and Valet/Bell teams to ensure exceptional customer service and smooth daily operations. This full-time supervisory role requires a hands-on approach to managing team members, resolving guest concerns promptly, and maintaining high service standards. The supervisor acts as a role model and representative of hotel management, directing daily shift activities to create a welcoming atmosphere that exceeds guest expectations. Key responsibilities include staff scheduling, coaching and motivating team members, performance reviews, handling employee relations, and enforcing company policies and procedures.
This position offers an opportunity to work in a vibrant, fast-paced environment where leadership skills and interpersonal abilities are essential to fostering a fun, engaging workplace. The Hotel Operations Supervisor is tasked with creating a positive work environment that encourages teamwork and innovation among employees, as well as enhancing the guest experience through attentive service recovery and effective communication. Additionally, the supervisor manages administrative functions such as preparing daily reports and ensuring compliance with all relevant federal, state, and gaming regulations. Candidates for this role should expect to spend a significant amount of time in employee development activities, including training, hiring, promotions, and disciplinary measures.
Working at Caesars Entertainment means becoming part of a team committed to family-style service—a warm, respectful approach that promotes genuine connections among employees and guests alike. Caesars prioritizes social responsibility through its People Planet Play framework, dedicated to supporting economic development, employee wellbeing, and community impact. In line with this, the company ensures an inclusive environment backed by equal employment opportunity, reasonable accommodations, and adherence to laws protecting employee rights.
Overall, the Hotel Operations Supervisor role at Caesars offers a unique career opportunity to lead a passionate team in a prestigious entertainment and hospitality setting. The position is ideal for energetic professionals with a background in front desk operations, strong customer service skills, and a passion for delivering excellence. Caesars Entertainment welcomes candidates ready to contribute to an extraordinary guest experience while developing their careers in a supportive and accomplished organization.
The role of Hotel Operations Supervisor at Caesars Entertainment is a pivotal leadership position responsible for overseeing the Front Desk and Valet/Bell teams to ensure exceptional customer service and smooth daily operations. This full-time supervisory role requires a hands-on approach to managing team members, resolving guest concerns promptly, and maintaining high service standards. The supervisor acts as a role model and representative of hotel management, directing daily shift activities to create a welcoming atmosphere that exceeds guest expectations. Key responsibilities include staff scheduling, coaching and motivating team members, performance reviews, handling employee relations, and enforcing company policies and procedures.
This position offers an opportunity to work in a vibrant, fast-paced environment where leadership skills and interpersonal abilities are essential to fostering a fun, engaging workplace. The Hotel Operations Supervisor is tasked with creating a positive work environment that encourages teamwork and innovation among employees, as well as enhancing the guest experience through attentive service recovery and effective communication. Additionally, the supervisor manages administrative functions such as preparing daily reports and ensuring compliance with all relevant federal, state, and gaming regulations. Candidates for this role should expect to spend a significant amount of time in employee development activities, including training, hiring, promotions, and disciplinary measures.
Working at Caesars Entertainment means becoming part of a team committed to family-style service—a warm, respectful approach that promotes genuine connections among employees and guests alike. Caesars prioritizes social responsibility through its People Planet Play framework, dedicated to supporting economic development, employee wellbeing, and community impact. In line with this, the company ensures an inclusive environment backed by equal employment opportunity, reasonable accommodations, and adherence to laws protecting employee rights.
Overall, the Hotel Operations Supervisor role at Caesars offers a unique career opportunity to lead a passionate team in a prestigious entertainment and hospitality setting. The position is ideal for energetic professionals with a background in front desk operations, strong customer service skills, and a passion for delivering excellence. Caesars Entertainment welcomes candidates ready to contribute to an extraordinary guest experience while developing their careers in a supportive and accomplished organization.
Job Requirements
- Must be able to stand for long periods
- Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast-paced environment
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk
- Must be able to lift and carry up to 50 pounds
- Must have the manual dexterity to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork
- Must be able to respond to visual and aural cues
- Must be able to operate computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile, and photocopier
- Must present a well-groomed appearance
- Must be able to move in and around the Casino/Hotel and Front Desk areas throughout the entire shift
- Must tolerate areas containing secondhand smoke
- Must be able to work closely with chemicals such as cleaning solutions
Job Qualifications
- High School diploma and/or equivalency
- College degree preferred (Hotel or Business Management preferred)
- Two years minimum Front Desk experience, preferably with supervisory experience
- Ability to obtain Responsible Vendor Certification
- Ability to communicate orally and written in English
- Superior customer service skills and experience in dealing with the public
- Proficiency in Microsoft Office, Word, Outlook, Excel
- LMS/CMS system knowledge is preferred
- Working knowledge of the Shreveport/Bossier City area preferred
- Ability to compile facts and figures
- Excellent oral and written communication skills
- Ability to develop and enforce Standard Operating Procedures
- Strong interpersonal skills
- Ability to work well with co-workers and as a team
- Ability to work any day of the week and any shift
Job Duties
- Greets and welcomes customers with a smile and takes pride in being a Caesars team member
- Serves as a Hotel Management representative and customer service role model for employees
- Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars standard
- Prepares reports on a daily basis to detail Hotel activities and the Hotel’s financial results
- Schedules staff in accordance to business demands
- Reviews daily staffing requirements and makes adjustments
- Recommends changes for assigned personnel including hiring, promotion, demotion, and release of personnel
- Approves wage and salary adjustments for personnel within established limits
- Approves regular vacation and recommends leaves of absence
- Provides coaching and written documentation of positive and corrective work-related activities
- Prepares and coordinates performance reviews of assigned personnel including four-week, eight-week, ten-week, 90 day, six month, and annual reviews
- Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them
- Properly informs all employees of changes in programs and events through daily sessions, memos, or e-mail
- Handles guests’ complaints, taking corrective action including incident reports
- Handles all guest inquiries with promptness including billing inquiries, travel agents, and research of disputed bills using problem solving and service recovery tools
- Provides direction and training to maintain a positive and fun working environment
- Understands and supports Caesars mission statement
- Builds relationships with guests during their visit
- Maintains knowledge of all services available on property to accurately communicate information
- Maintains knowledge of emergency procedures and evacuation processes
- Performs other managerial duties as appropriate
- Meets attendance guidelines and complies with all policies
- Spends majority of time interviewing, training, and selecting employees
- Conducts performance reviews
- Makes or recommends wage increases and promotions
- Provides for safety and security
- Handles employees' complaints or grievances
- Recommends disciplinary action or disciplines employees
- Plans, supervises, and monitors work
- Monitors legal compliance with federal, state, and gaming laws
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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