Hotel Operations Supervisor (Horseshoe Bossier)

Caesars is a renowned leader in the hospitality and entertainment industry, committed to providing luxurious experiences for guests through high standards of service, combined with state-of-the-art facilities and a passionate team. As an established hotel and casino operator, Caesars takes pride in fostering a vibrant work culture that encourages innovation, teamwork, and professional growth. The company maintains a dedication to guest satisfaction by continually enhancing their services and implementing best practices in customer care and hotel management. Caesars offers an inclusive workplace where employees are empowered to contribute ideas and create memorable moments for visitors. Their strategic locations attract a diverse clientele that expects excellence from every aspect of their stay, from accommodations to customer interactions. The company emphasizes employee development and retention by promoting a positive and engaging work environment, supporting career advancement, and upholding a strong commitment to hospitality excellence.

We are currently seeking a motivated and experienced Front Desk Supervisor to join our dynamic team. In this pivotal role, the Front Desk Supervisor will oversee the daily operations of the Front Desk and Valet/Bell teams, ensuring consistent delivery of "A" level customer service at every Moment of Truth – critical points during a guest's experience where perceptions are formed and satisfaction is secured. This position requires a hands-on leadership style that prioritizes coaching, motivating, and developing employees to achieve high performance and retention rates. The supervisor will act as a key hotel management representative and customer service role model, maintaining a professional and welcoming presence for guests and team members alike. Responsibilities include scheduling and staffing adjustments in response to business demands, handling guest complaints and disputes efficiently by employing Service Recovery techniques, and preparing detailed reports on daily hotel activities and financial outcomes. The role also involves enforcing policies and procedures, conducting performance reviews, and promoting a culture of safety, respect, and compliance with all regulatory and gaming laws.

The ideal candidate will have substantial experience working at the front desk, preferably with supervisory credentials, excellent communication skills, and a strong ability to foster teamwork and guest satisfaction. Superior proficiency in Microsoft Office and property management systems is expected, along with a thorough knowledge of local area services to assist guests effectively. This full-time position demands flexibility to work any shift throughout the week and physical capability to manage the demands of the role. The Front Desk Supervisor position at Caesars promises a challenging and rewarding career path in one of the top hospitality companies in the country, offering extensive opportunities to develop professional skills and make a significant impact on guest experiences and operational success.