Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Income protection benefits
Professional development opportunities
Free Meals
Free parking
wellness programs
Employee Discounts
Job Description
MGM Resorts International, a leader in the global hospitality and entertainment industry, is renowned for its unparalleled service, world-class accommodations, and spectacular experiences. Headquartered in Las Vegas, Nevada, this esteemed company operates some of the most iconic properties on the Las Vegas Strip and beyond, including the luxurious Vdara Hotel & Spa, a standout non-gaming destination that combines sophistication with personalized guest service. MGM Resorts International is committed to creating unique, memorable moments for guests through innovative hospitality practices and an inclusive, dynamic work environment. The company values diversity, excitement, and team spirit, positioning itself as an employer of choice within the vibrant and fast-paced entertainment capital of the world.
Within this exciting context, the role of a Hotel Operations Manager at Vdara is a pivotal leadership position that drives excellence in daily hotel operations. This full-time role involves partnering closely with the Senior Hotel Operations Manager to implement strategic initiatives and uphold the highest standards of guest service and operational efficiency. As a Hotel Operations Manager, you will lead the Front Desk team, ensuring that every guest interaction is seamless, welcoming, and personalized from check-in to check-out.
The position calls for a hospitality leader who thrives in a luxury, fast-paced environment and excels at motivating teams, managing challenges, and delivering memorable guest experiences. You will be empowered to coach, develop, and inspire front desk staff, fostering an engaged and service-oriented workforce. Your responsibilities will include overseeing the implementation of policies, procedures, training, and work schedules that align with MGM Resorts’ renowned service standards and business goals.
This role is ideal for professionals passionate about elevating the guest experience and eager to contribute to a distinguished hospitality brand. MGM Resorts International supports employee growth through professional development opportunities, wellness incentives, and comprehensive benefits packages, creating a workplace where careers flourish and meaningful guest experiences are crafted daily. Join MGM Resorts at Vdara and be part of a team dedicated to producing "WOW" moments that guests cherish long after their stay, ensuring that each visit is exceptional and truly unforgettable.
Within this exciting context, the role of a Hotel Operations Manager at Vdara is a pivotal leadership position that drives excellence in daily hotel operations. This full-time role involves partnering closely with the Senior Hotel Operations Manager to implement strategic initiatives and uphold the highest standards of guest service and operational efficiency. As a Hotel Operations Manager, you will lead the Front Desk team, ensuring that every guest interaction is seamless, welcoming, and personalized from check-in to check-out.
The position calls for a hospitality leader who thrives in a luxury, fast-paced environment and excels at motivating teams, managing challenges, and delivering memorable guest experiences. You will be empowered to coach, develop, and inspire front desk staff, fostering an engaged and service-oriented workforce. Your responsibilities will include overseeing the implementation of policies, procedures, training, and work schedules that align with MGM Resorts’ renowned service standards and business goals.
This role is ideal for professionals passionate about elevating the guest experience and eager to contribute to a distinguished hospitality brand. MGM Resorts International supports employee growth through professional development opportunities, wellness incentives, and comprehensive benefits packages, creating a workplace where careers flourish and meaningful guest experiences are crafted daily. Join MGM Resorts at Vdara and be part of a team dedicated to producing "WOW" moments that guests cherish long after their stay, ensuring that each visit is exceptional and truly unforgettable.
Job Requirements
- must be 21 years of age or older
- two years of prior relevant experience in the direction and management of employees in a similar hotel environment
- previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred
- exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Job Qualifications
- must be 21 years of age or older
- two years of prior relevant experience in the direction and management of employees in a similar hotel environment
- previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred
- exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Job Duties
- work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations provided by the Hotel Strategy CoE
- assist in leading front desk operations through implementation of policies, procedures, training programs, manuals, directives, work schedules, rules, and regulations
- provide leadership and direction to maintain and improve the guest experience within front desk operations in alignment with company service standards
- support employee engagement for the front desk operations team through coaching, training, recognition, and development
- participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff to support efficient department operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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