Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,643.88 - $70,353.89
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health and income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for delivering world-class guest experiences across its vast portfolio of luxury hotels, casinos, and entertainment venues. Located in the vibrant city of Las Vegas, Nevada, MGM Resorts is synonymous with excitement, diversity, and grand-scale entertainment, offering an unparalleled environment for both guests and employees to thrive. As one of the largest and most dynamic resort operators in the world, MGM Resorts is committed to fostering a culture of inclusion, innovation, and excellence, creating memorable moments that enrich the lives of its guests and communities. The... Show More
Job Requirements
- Bachelors degree
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
- Previous experience managing employees under a collective bargaining agreement preferred
- Technical knowledge and experience with LMS preferred
Job Qualifications
- Bachelors degree
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
- Previous experience managing employees under a collective bargaining agreement preferred
- Technical knowledge and experience with LMS preferred
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participate with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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