Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International is a premier global hospitality and entertainment company based in Las Vegas, Nevada. Renowned for its vibrant resorts and engaging entertainment options, MGM Resorts offers an extraordinary experience to millions of guests each year. This company prides itself on creating unique, high-energy environments where guests can enjoy world-class accommodations, dining, gaming, and live shows. MGM Resorts is committed to diversity, innovation, and delivering top-notch service, making it a preferred employer in the hospitality sector. The employment type for this position is full-time within the hotel operations division, focusing specifically on front desk operational management. The salary is competitive and reflects the demanding nature of the hospitality industry coupled with MGM Resorts’ commitment to excellence.
The role of the Manager of Hotel Operations at MGM Resorts International is a critical leadership position, designed to support the Senior Hotel Manager by providing operational guidance and direction to the front desk team. This role is pivotal in ensuring that all guests receive exceptional service in line with MGM’s high brand standards. The manager is responsible for overseeing the daily operations of the front desk, managing labor to meet financial performance goals, and driving employee engagement among front desk staff through effective coaching, training, and development programs. The position requires a strategic mindset to implement company initiatives and policies while maintaining productive and positive team environments. Additionally, the Manager of Hotel Operations will participate actively in hiring, training, supervising, and mentoring front desk personnel to bolster operational efficiency and guest satisfaction.
This role offers an exciting opportunity to lead a dynamic team in one of the most vibrant and fast-paced hotel environments in Las Vegas. The candidate will be working closely with hotel leadership to align front desk operations with overall company strategy and guest experience goals. Expect to be involved in the implementation of key operational procedures, employee engagement initiatives, and performance management systems. This position demands someone who is both detail-oriented and capable of big-picture thinking, with a passion for delivering outstanding customer experiences. MGM Resorts provides the infrastructure and support needed for this manager to succeed, including comprehensive training materials, tools, and leadership development opportunities.
If you are passionate about hospitality, thrive in a high-energy environment, and have leadership experience in hotel operations, this role at MGM Resorts International could be your next career milestone. By joining MGM, you will be part of a team that showcases excellence in entertainment and service, supported by a company dedicated to professional growth and employee well-being. The position is more than a job; it is an invitation to be part of something truly special where your efforts directly contribute to the guest experience and operational success.
The role of the Manager of Hotel Operations at MGM Resorts International is a critical leadership position, designed to support the Senior Hotel Manager by providing operational guidance and direction to the front desk team. This role is pivotal in ensuring that all guests receive exceptional service in line with MGM’s high brand standards. The manager is responsible for overseeing the daily operations of the front desk, managing labor to meet financial performance goals, and driving employee engagement among front desk staff through effective coaching, training, and development programs. The position requires a strategic mindset to implement company initiatives and policies while maintaining productive and positive team environments. Additionally, the Manager of Hotel Operations will participate actively in hiring, training, supervising, and mentoring front desk personnel to bolster operational efficiency and guest satisfaction.
This role offers an exciting opportunity to lead a dynamic team in one of the most vibrant and fast-paced hotel environments in Las Vegas. The candidate will be working closely with hotel leadership to align front desk operations with overall company strategy and guest experience goals. Expect to be involved in the implementation of key operational procedures, employee engagement initiatives, and performance management systems. This position demands someone who is both detail-oriented and capable of big-picture thinking, with a passion for delivering outstanding customer experiences. MGM Resorts provides the infrastructure and support needed for this manager to succeed, including comprehensive training materials, tools, and leadership development opportunities.
If you are passionate about hospitality, thrive in a high-energy environment, and have leadership experience in hotel operations, this role at MGM Resorts International could be your next career milestone. By joining MGM, you will be part of a team that showcases excellence in entertainment and service, supported by a company dedicated to professional growth and employee well-being. The position is more than a job; it is an invitation to be part of something truly special where your efforts directly contribute to the guest experience and operational success.
Job Requirements
- Bachelor's degree preferred
- 2+ years of relevant experience in hotel operations management
- Ability to lead and manage a team
- Strong communication and leadership skills
- Familiarity with hotel front desk operations
- Ability to work in a fast-paced environment
- Willingness to adhere to company policies and procedures
Job Qualifications
- Bachelor's degree preferred
- 2+ years of relevant experience in hotel operations management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to implement strategic initiatives and operational plans
- Experience with employee engagement and training programs
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, and rules for front desk operations
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards, and development
- Provide leadership and direction to maintain and improve guest experience within front desk operations consistent with company service standards
- Participate in interviews, candidate selection, training, supervision, counseling, and coaching of front desk operations staff
- Manage labor and financial performance in front desk operations
- Ensure adherence to company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
