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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International is a premier global hospitality and entertainment company based in Las Vegas, Nevada. Renowned for its vibrant resorts and engaging entertainment options, MGM Resorts offers an extraordinary experience to millions of guests each year. This company prides itself on creating unique, high-energy environments where guests can enjoy world-class accommodations, dining, gaming, and live shows. MGM Resorts is committed to diversity, innovation, and delivering top-notch service, making it a preferred employer in the hospitality sector. The employment type for this position is full-time within the hotel operations division, focusing specifically on front desk operational management. The salary is... Show More
Job Requirements
- Bachelor's degree preferred
- 2+ years of relevant experience in hotel operations management
- Ability to lead and manage a team
- Strong communication and leadership skills
- Familiarity with hotel front desk operations
- Ability to work in a fast-paced environment
- Willingness to adhere to company policies and procedures
Job Qualifications
- Bachelor's degree preferred
- 2+ years of relevant experience in hotel operations management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to implement strategic initiatives and operational plans
- Experience with employee engagement and training programs
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, and rules for front desk operations
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards, and development
- Provide leadership and direction to maintain and improve guest experience within front desk operations consistent with company service standards
- Participate in interviews, candidate selection, training, supervision, counseling, and coaching of front desk operations staff
- Manage labor and financial performance in front desk operations
- Ensure adherence to company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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