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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive annual salary
Performance bonus
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible Paid Time Off
retirement savings plan
Paid parental leave
Fitness Reimbursement
Cell phone reimbursement
Mileage reimbursement
Complimentary and discounted stays
Job Description
AvantStay is a dynamic and rapidly growing hospitality company that delivers exceptional and unique stays specifically designed for group travelers. Founded with a focus on the millennial demographic, AvantStay has emerged as a tech-enabled hospitality brand that is revolutionizing group travel experiences. With a solid venture funding foundation, the company is positioned for significant expansion within the booming short-term rental (STR) industry, which exceeds a $100 billion market size. AvantStay’s portfolio features innovative lodging solutions that combine the comfort and convenience of home with the luxury and amenities of high-end hotels. The company prides itself on providing unparalleled service and... Show More
Job Requirements
- Min. 3 years experience in hotel operations, property management, or a similar leadership role
- Strong organizational and problem-solving skills
- Ability to manage multiple teams and foster a collaborative work environment
- Excellent communication and interpersonal skills
- Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs
- Familiarity with hospitality management systems is a plus
Job Qualifications
- Min. 3 years experience in hotel operations, property management, or a similar leadership role
- Strong organizational and problem-solving skills
- Ability to manage multiple teams and foster a collaborative work environment
- Excellent communication and interpersonal skills
- Familiarity with hospitality management systems is a plus
Job Duties
- Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers
- Schedule and lead team meetings to align on priorities and resolve operational challenges
- Train and mentor staff to ensure excellence in service delivery
- Manage guest complaints, ensuring timely resolution and guest satisfaction
- Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service
- Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits
- Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage
- Inspect guest rooms daily to ensure cleanliness and readiness standards are met
- Oversee case management, ensuring all guest and operational tasks are completed promptly
- Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources
- Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards
- Ensure timely room turnovers and inspections for guest readiness
- Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician
- Monitor supplies and equipment inventory, placing orders as needed
- Coordinate with vendors for housekeeping, maintenance, and other operational needs
- Collaborate with the Safety Officer to maintain a secure environment for guests and staff
- Address policy violations and ensure compliance with safety protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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