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Hotel Operations Manager - Full Time (Planet Hollywood LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Tuition Reimbursement
wellness programs
Job Description
Planet Hollywood Las Vegas is a vibrant resort and casino located in the heart of Las Vegas, NV. Known for its energetic atmosphere and prime location on the Las Vegas Strip, Planet Hollywood offers a unique blend of entertainment, dining, and gaming experiences. With 2,500 beautifully designed guest rooms and suites, many offering spectacular views of the city, the resort encompasses over 100,000 square feet of gaming space, multiple lounges, and renowned restaurants including the famous Gordon Ramsay BurGR. As part of Caesars Entertainment, a leading global gaming company committed to delivering extraordinary experiences, Planet Hollywood adopts Caesars' mission to... Show More
Job Requirements
- Bachelor degree in hotel management, business analytics/insights, or related field or equivalent education and experience
- At least 5 years of experience in resort operations, revenue optimization and inventory management
- At least 3 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts, including weekends and holidays
- Able to effectively communicate in English, in both written and oral forms
Job Qualifications
- Bachelor degree in hotel management, business analytics/insights, or related field or equivalent education and experience
- At least 5 years of experience in resort operations, revenue optimization and inventory management
- At least 3 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Able to effectively communicate in English, in both written and oral forms
- Previous experience working with platforms such as tableau, sql, lms and/or opera (preferred)
- Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership (preferred)
Job Duties
- Provides ongoing operations leadership and sales support to management within front office, parking, valet and bell operations on driving service, upsell and dynamic pricing revenue on a day to day basis
- Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them
- Builds models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply hotel operations sales productivity
- Ensures proper setup, use and management of reporting and technology, and makes timely updates to support the addition of new programs, partners, and technology to remain competitive and optimize team member productivity and performance
- Collaborates cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
- Continuously researches guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential
- Provides periodic revenue insights reports highlighting trends, ongoing recommendations to determine optimal floor pricing and maximizing revenue
- Actively participates with monitoring financials, revenue reporting, operations of assigned departments and marketing strategies to produce both short-term and long-term profitability
- Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
- quality hiring, training and succession planning processes that encompass the company diversity commitment
- compliance with company policies, legal requirements and collective bargaining agreements
- Develops the resort competitive advantage by attracting and acquiring talent that strengthens the resort operating performance, service culture, and team member engagement to maximize capability to drive operational excellence
- Performs all other job related duties as requested
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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