Hotel Operations Manager - Full Time (Planet Hollywood LV)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $60,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Employee assistance program
Job Description
Planet Hollywood is a vibrant and iconic hotel and resort located in a prime destination. With 2,500 beautifully designed guest rooms and suites offering some of the best views in town, the property spans over 100,000 square feet of gaming space, several trendy lounges, and a variety of renowned restaurants including the famous Gordon Ramsay BurGR. The resort offers guests a unique blend of entertainment, luxury, and exceptional service in a dynamic environment that attracts visitors from around the globe. As part of Caesars Entertainment, a leading global gaming and hospitality company, Planet Hollywood maintains a commitment to providing world-class experiences, and a working environment that promotes innovation, collaboration, and personal growth for its employees.
The Manager of Hotel Operations at Planet Hollywood plays a critical role in driving the planning, execution, and scaling of the resort’s service, revenue growth, and sales productivity. This leadership position requires an experienced hotel operator who can combine strategic planning with operational execution, ensuring impactful results on both immediate and long-term hotel revenue and profitability. The Manager oversees a team of Hotel Operations Managers and Guest Services Managers, manages inventory and pricing strategies, and implements initiatives that maximize operational efficiency and guest satisfaction.
In this role, the Manager is responsible for providing ongoing leadership and support across front office, parking, valet, and bell operations. They employ a data-driven approach to prioritize efforts and equip their teams with the necessary tools to meet goals effectively. The Manager also builds economic models to evaluate new strategic initiatives aimed at multiplying sales productivity, and manages reporting and technology to stay competitive and optimize team performance.
Effective collaboration with cross-functional teams such as revenue management, marketing, and hotel operations is key to driving best practices and increasing productivity. The Manager continuously researches guest behavior, market trends, and industry developments to create actionable insights that inform pricing, upsell strategies, and revenue maximization. They prepare periodic revenue reports highlighting trends and recommendations to optimize floor pricing and boost profitability.
Beyond financial performance, the Manager fosters a positive work environment that encourages teamwork, recognizes performance, and supports diversity and inclusion. They lead hiring, training, and succession planning initiatives while ensuring compliance with company policies and legal requirements. This leader is passionate about attracting top talent and building a service culture that elevates the resort’s competitive advantage.
The ideal candidate thrives in a fast-paced, changing environment and demonstrates a bias towards action and an ownership mentality. They excel at translating high-level goals into actionable plans, mentoring teams, and influencing stakeholders across the organization. This position requires outstanding communication and interpersonal skills, strategic thinking, analytical expertise, and the flexibility to work varied shifts including weekends and holidays. Overall, the Manager of Hotel Operations is essential in driving operational excellence and delivering exceptional guest experiences that support Planet Hollywood’s reputation and business objectives.
The Manager of Hotel Operations at Planet Hollywood plays a critical role in driving the planning, execution, and scaling of the resort’s service, revenue growth, and sales productivity. This leadership position requires an experienced hotel operator who can combine strategic planning with operational execution, ensuring impactful results on both immediate and long-term hotel revenue and profitability. The Manager oversees a team of Hotel Operations Managers and Guest Services Managers, manages inventory and pricing strategies, and implements initiatives that maximize operational efficiency and guest satisfaction.
In this role, the Manager is responsible for providing ongoing leadership and support across front office, parking, valet, and bell operations. They employ a data-driven approach to prioritize efforts and equip their teams with the necessary tools to meet goals effectively. The Manager also builds economic models to evaluate new strategic initiatives aimed at multiplying sales productivity, and manages reporting and technology to stay competitive and optimize team performance.
Effective collaboration with cross-functional teams such as revenue management, marketing, and hotel operations is key to driving best practices and increasing productivity. The Manager continuously researches guest behavior, market trends, and industry developments to create actionable insights that inform pricing, upsell strategies, and revenue maximization. They prepare periodic revenue reports highlighting trends and recommendations to optimize floor pricing and boost profitability.
Beyond financial performance, the Manager fosters a positive work environment that encourages teamwork, recognizes performance, and supports diversity and inclusion. They lead hiring, training, and succession planning initiatives while ensuring compliance with company policies and legal requirements. This leader is passionate about attracting top talent and building a service culture that elevates the resort’s competitive advantage.
The ideal candidate thrives in a fast-paced, changing environment and demonstrates a bias towards action and an ownership mentality. They excel at translating high-level goals into actionable plans, mentoring teams, and influencing stakeholders across the organization. This position requires outstanding communication and interpersonal skills, strategic thinking, analytical expertise, and the flexibility to work varied shifts including weekends and holidays. Overall, the Manager of Hotel Operations is essential in driving operational excellence and delivering exceptional guest experiences that support Planet Hollywood’s reputation and business objectives.
Job Requirements
- Must have a bachelor degree or equivalent experience
- Minimum 5 years experience in resort operations, revenue optimization or inventory management
- Minimum 3 years direct management experience
- Strong strategic and analytical skills
- Excellent customer service skills
- Ability to lead and mentor a team
- Effective English communication skills
- Professional appearance and demeanor
- Availability to work varied shifts including weekends and holidays
- Ability to work in a fast-paced, multi-task environment
- Ability to lift and carry up to 10 pounds
- Ability to bend, crouch, kneel and twist
- Ability to respond to visual and aural cues
- Ability to operate office equipment
- Ability to maneuver around office and property
Job Qualifications
- Bachelor degree in hotel management, business analytics/insights or related field or equivalent education and experience
- At least 5 years of experience in areas such as resort operations, revenue optimization and inventory management
- At least 3 years of direct management experience, recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts, including weekends and holidays
- Able to effectively communicate in English, in both written and oral forms
- Previous experience working with platforms such as Tableau, SQL, LMS and/or Opera
- Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership
- Highly analytical in thought and recommendations
- and continually seek out the facts
- can express a point of view without it be driven by an ego
- Engages others in general conversation tactics to build rapport quickly
- and can lead and adapt communication and presentation tactics to engage audience
- displays adaptable interpersonal skills for a wide range of audiences and stakeholders
- Approaches fact finding and discovery missions in a collaborative effort
- values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
- Passionate in driving results of their effort and others
- can influence others to take direction to execute on strategy through tactical methods
- and is comfortable in prioritizing their work and that of others
- Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate
- understands the difference between transparency and confidentiality
Job Duties
- Provides on-going operations leadership and sales support to management within front office, parking, valet and bell operations on driving service, upsell and dynamic pricing revenue on a day to day basis
- Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them
- Builds models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply hotel operations sales productivity
- Ensures proper setup, use and management of reporting and technology, and make timely updates to support the addition of new programs, partners, and technology to remain competitive and optimize team member productivity and performance
- Collaborates cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
- Continuously researches guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential
- Provides periodic revenue insights reports highlighting trends, on-going recommendations to determine optimal floor pricing and maximizing revenue
- Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability
- Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
- quality hiring, training and succession planning processes that encompass the company diversity commitment
- compliance with company policies, legal requirements and collective bargaining agreements
- Develops the resort competitive advantage by attracting and acquiring talent that strengthens the resort operating performance, service culture, and team member engagement to maximize capability to drive operational excellence
- Performs all other job related duties as requested
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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